[Resolved] Airtel Postpaid Mobile Service — Poor Network/Signal Strength of Airtel Mobile Network | |
I'm a consumer using Airtel Mobile connection since I moved to Indirapuram (Ghazibad), Uttar Pradesh in the year 2008. I've never had time to analyze Airtel Services. But now I'm seriously facing a lot of problems with the network coverage of Airtel.. After umpteen number of calls, My problem is still not resolved & I'm vexed with their poor service.. I have taken two corporate connections of Airtel,My mobile numbers are [protected] & [protected] I've called Airtel Customer Care and logged a complaint with them in the last week of July 2009 regarding the problem of network coverage. I was given a turn around time of 10 days & was assured a call back.. But I did not get a call back from their end.. I called them again during August-September 2009 a couple of times, to find the status of the problem.. For which, I was given a status that My complain has been escalated to Second Level Team by the Customer Care Representative.. The persons I've spoken to have assured that they will arrange for a call back & told that they are working with My case.. I don't have any other option, that is why I'm putting forward the problems I'm facing with the service provided by Airtel Network, , -- The signal strength is very weak in the location( Ahinsa Khand-II,Mall Road,Arihant Harmony) I stay.. It varies from no signal to two-three points in the antennae of the display.. Some times is shows Roaming o[censored]P-Uttrakhand at my home,Many times I dial or receive calls from my home & they have charged me for roaming. -- The calls get dropped& voice clarity is very bad even if I stand in the balcony or near the windows because of poor signal strength.. This obviously makes no sense because I'm billed for every single call I make.. -- Whenever I make STD/Local calls, I face the problem of call drop because of weak network coverage. I've even changed My handsets to check if it is a problem in the handset.. The problem is still not resolved and am left in vain.. I know it would be an easy option to change to other network services, but the issue is I can't easily change My mobile number.. I'll be obliged if this problem is considered sensitively to take the necessary actions ASAP.. Thanking You Sir/Ma'm, Yours sincerely, Rohit Mathur Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 6 Comments | |
Comments
Postpaid-mobile — network
MY mobile network is not good since last one month.incoming and outgoing calls to make not easily.please clear this problem.Airtel Postpaid — Very bad network
I paid my all previous unbilled and current due amount of bill at BALA JI Airtel shop in KALYANI NAGAR on 6th October 2008.This amount was Total Due-250 Rs.
I was told that i had received discount of Rs 250 because of network issue for a long time but when i went to pay my bill they said there was no commitment made about this discount. This was ridiculous for me.
Then i paid Total due - 250 Rs and filled up form for cancellation. Now today is 16th octber 2008 and my connection is still active. Now i am not going to pay any further bill because this is not my fault.
Everytime when i go to Bala Ji Airtel Outlet they say your conncetion will be deactivated with in 2 days.
I paid my all bills on time for two years and because of my usage my credit limit was extended to 8300 Rs but because for network issue for a long time i dont want to continue with airtel.
(Becauase for very poor network)
(Because of fake commitment made to me - discount of Rs 250)
Even when i paid my total dues and after filling up cancellation form they did not cancelled my connection.
In future i will not be responsible for any payments.
Thanks for making a big fool to your honest customers who pay their bills on time.
Just showing Sachin Tendulkar doest not make your customers happy.
Airtel shuold change his statement from "EXPRESS YOURSELF to FOOOOOL YOURSELF"
Airtel — Poor signal strength
HiI would like to bring to your notice that signal strength is very bad in greams road, chennai . The place is full commercial place with many corporates if this is going to continue then all airtel usera will move to other competition where the signal seems to be really better even in high raise buildings
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Airtel Mobile Services — Poor Network
I have made repeated complaints at Airtel Customer Services for the past one year regarding poor coverage at my residence, but despite all the complaints till date there is no inprovement in the sevices. I really fail to understand as to when my complaint will be heard and when the covrage will improve. This isdespite the fact that I am a customer of Airtel for the past 11 years. I am just waiting for number portability so that I can switch my operatos