[Resolved]  Airtel Postpaid — Undefined billing

Address:

Mumbai City, Maharashtra

Hi,

This is Sachin Jadhav (Airtel no: [protected]). I am a software engineer by profession. Here in i am writing a horrible condition i am going through because of my airtel postpaid connection and the third class service given by them. This is my third complaint against airtel on consumer complaints forum. They must be ashamed of the same. The people from airtel reply here saying we will get in touch on pesonal email. There they give you the nodal officer email id. When we lodge complaint there the resoltuion they provide is always in airtels favour saying whatever charges are applied are valid no matter how critical is the problem.

Well, as per my profession i always visit many places for business meetings. This time i was supposed to be in singapore from 9th Feb 2010 to 25th Feb 2010. As an emergency contact number i activated international roaming on my airtel number [protected]. Before doing so on 8th Feb 10 before catching flight i called 121 asking for information. They informed that the rental for roaming is 150Rs and the charges will be deducted as per the selection of the operator. I checke dthe website and maximum it goes for outgoing calls is 85 Rs per minute. I activated roaming. They billed 150Rs as rental.Then when i was in singapore i used phone let's say 8-10 minutes outgoign and similar incoming. ew messages also, but the damn thig is i was not getting details of my usage and how much is my unbilled amount. My billign date is 11th of each month hence on 11th Feb i asked my friend to go and check in gallery what is the bill amount. Below is what the people responded at Airtel gallery Mulund.

His bill amount is 4016 Rs, which was only 700 on 8th February when i left. He might not be getting updates on his phone, but his bill is getting prepared. I didnt understand the meaning of if it's getting prepared then why not updating my unbilled usage? And the most interesting thing is the actual bill amount was about 2500Rs. What is this? What type pf information is being provided?

Well. knowing this hefty bill, i removed airtel sim card from the phone at the evening of 12th Feb 11 i.e. first day of my february billing cycle and asked my friend again to go and deactivate international roaming. They responded that now it is activated and will run for one month.Ok so i decided not to use airtel phone for international calling. Till this time the phone was off and i inserted the sim card when back in India on 25th Feb 11. That means in this billign cycle i dint use the card at all till 25th. Here is what the horrible thing happened.

When back in India i checked the unbilled amount and shocked to see that it is 3235.13 Rs. Damn!! If teh sim card was out pf the phone and i didnt use the phone at all, how come my unbilled usage is so high. So in shock i visted airtel gallery, mulund myself today to confirm the last bill as well as this amount being charged that also without using phone. Here is what happened.

I went to counter 3. The person was giving me all the information again which i alreay have. For 1 hour i sat there but no valuable response? Regarding the previous bill, being a postpaid customer i can check my itemized bill online through airtel account, but i dont see details for any international calling there. The person in gallery gave me some sample details liek for one number i talked for 1.13 seconds outgoing and the harge is 195.20Rs. Now you aply international roaming outgoing call rates for any service airtel provides in Singapore, it doesn't match at all. Maximum it goes is 170. The explaination i got on this is that this due to dollar rate fluctuation. THIS MUCH??? When isaid i already confirmed the charges from website and then activated; the person responded that you might have seen the old charges. How is it possible if the 121 call center agent himself suggests to check the charged on website.

Still i am fine to pay my last month bill considering yes i used the phone in singapore, however I didnt get any damn explnation on how come without using the phone for first 14 days of this months billing cycle, the unbilled usage is 3235.13 Rs. As per the persons suggession, i need to wait till the bill is out for clarification. But if i am not able to resolve the billing problem within due date for payment i have to pay the full bill amount and because of issues i didnt [ay i also need to pay the hefty fine amount. This is like the trap Airtel peple have created for people to get into the billing problems.

The point is being postpaid customer from past many days. I dont get itemized details of international roaming and need to pay blindly whatever they charge. Need to pay 3235.13 Rs without using phone. And if any issues then also i have to make full payment of the bill to avoid being fined. This is getting very frustrating for me now and now i am surely going to sue airtel in Consumer court to explain how the unbilled amount is 3235.13 Rs if the sim card is out of the phone and why am i not getting any usage details?

I want people here to help me out on this issue and support me in this regards. Airtel is totally fooling customers by addin damn hefty hidden charges and their so confusing customer care service. I tell you even after making 10-12 calls and writing 3-4 times to the nodal officer, your problem doesnt get resolved and there is no higher post where we can escalate our problem to. I am getting very much frustrated as i am facing unnecessary lossed of nearly 6k Rs because of airtel. I want every damn explanation on this from higher authorities as nodal oficer dosnt help anymore on any problem or i am surely going to sue you in court now.

Plese revert back.

I am attaching copy of my mail to nodal officer and the reply in airtel favour as usual as i said. I also attached unbilled amount screenshot i taked today. Evn if it is 26th Feb, it shows only till 24th Feb. Last time when i lodged the complaint for network complaint i recieved same reply thrice. Thats how they work. I dont think my unbilled amount till date of this billing cycle must be over 400Rs, as i didnt use the sim card only. I want explanation on how it is 3235.13 Rs as i am unable to pay this amount that too without using the service. I also received sweet later from airtel for activating international roaming, but that doesnt mean anything because of this act of them. SO MUCH FRUSTRATED AFTER INTERACTION WITH AIIRTEL MULUND GALLERY PEOPLE TODAY!!! No issues with previous bill, but atleast clarify this months unbilled usage problem and provide me the details regarding how can it be this much without even using the phone.

Regards,
Sachin