[Resolved]  Airtel Postpaid Number — Internet unusual Charge

Address:

South Delhi, Delhi

Dear Sir,

I am using Air tel [protected] postpaid number which is on my wife name. They are giving me such service where they don't give me any brief about internet plan. Three days before I bought one 3G Mobile of Sony Company. Today when I see my bill of Airtel I found that in three days they charged me approx 2500 Rs for downloading on less than 250 MB data download. Even though before that I never worried about Internet because I thought it may include in our plan. But now when I discussed with Airtel customer executive they said that it is charged around 10 Paisa per KB charged.

Now you tell me that before saying anything to me or without updating about my plan they are charged me un-usual amount. After that when I discussed with Customer Care executive and I remind about no updation from their side about the plan so he says casually about that sir if you dont know the plan then how you use this. Since the plan charge is 10 paisa per kb so you have to pay this. If your charges are going beyond one lakh or more they dont neglect by airtel and you have to pay that amount also.

Sir, you tell me if the person are not aware about the plan then how can they charged unusual and after that if the amount is more than our income they asked me to to pay that amount also. As I thought that they are not only cheated their customer also they are very used to misbehave with them also.

Right now I request to stop Airtel service. But really I want to make a complain against Airtel Services.

They cheated me about the plan and also they generated unrealistic amount of Bill. They are doing Fraud work and I want that you have to take some serious action against Airtel Services. Also want that they withdraw the fraud amount from their side.

Awaiting your action.

Regards

Ruchir Chaturvedi
[protected]