[Resolved]  Airtel Postpaid — Overcharging in Bill

Address:

West Delhi, Delhi

I have been using Airtel services for the past 7 years via the number: [protected]. I shifted recently to the postpaid connection under the same number and opted for Blackberry internet services. For the first three months I paid 599 every month for the internet. Then on 10th July I decided to withdraw from Airtel since 599 was expensive for me.
On 10th July an executive from retention department called me and offered me Blackberry Internet service for 2499 advance for 6 months and saying that any plan of Rs. 399 does not exist with Airtel. At first I agreed to it. But then on 16th July I called them again at 121 to withdraw my advance rental of 2499 and give me another pack since I was uncomfortable in paying the advance. Mr. Yashpal confirmed the de activation of 2499 plan and started 399 Blackberry Internet for me stating the advance plan has been cancelled.
In the month of august I received a bill of Rs. 3787 which was inclusive of the 2499 ( which Yashpal confirmed he had discontinued) and Rs. 283 extra ( variable pay of Rs. 399 from 16th July to 4th August). At first I did not notice the 283 extra and called the Airtel nodal officers to review and give me a waiver of 2499 since the plan had been discontinued. But then due to delay in response I paid the complete bill of Rs 3990 to avoid any delays in bill payment and decided to compromise with paying in advance for 6 months of internet.
Now on 6th September I receive a bill of Rs 945 which is again charging me off Rs. 399 for Internet service. I again called 121 and got delayed till 11th September due to system up gradations and non availability of bills with Airtel. I finally spoke to Supervisor Mr. Raman Kumar via ref no: [protected] and asked for the explanation. He explicitly mentioned that the 2499 plan that got discontinued on 16th julty is not wasted, which means that the money I paid in August is of no use. I will be charged normally of 399 every month for Internet service extra and nothing can be done in regards to the Rs. 2499. He confirmed this on behalf of all the managers and nodal officer and has completely refused to help.
Nobody told me at the time of discontinuation on the 16th July 2012 that my money will be wasted and they now ever refuse to adjust my Rs. 2499. Please provide justice to me.