[Resolved]  Airtel Postpaid Service — Non Reversal of later fees on Cell no. [protected] & also refund of excess paid under cell no. [protected]

Dear Sir,
This refers to the pathetic customer service of Airtel i have ever experienced in my life time. There are two issues i have regisered with their customer care cell.

Late fees

the first bill was not received by me till 2 months from its generation and the company expect us to pay the bill on time. Since it was my first bill and account number was not known we could pay the bill on time and hence the late fees was leveied. Airtel informed of delivering the bill on time. On repeated requests neither the POD copy where we have acknowledged the receipt is not provided for nor the charges have been reversed.

secondly, we had mistakenly paid excess of Rs. 700/-under cell no.[protected] which we are asking to refunded since jun 2009 but till date the same is not refunded. Their customer care in writing acknowledges the receipt of email and agrees to pay and also confirms the cheque has been resent in second week of july but the same is not received at our end. Secondly, its a mockery that how a company like Airtel when asked for the cheque details of the first cheque which they say had been sent but not yet received. This is the second time we have not received the envelope which has stuff of our interest. But the subsequent bills are getting delivered at the same adderss on timely basis.

we request your intervention in the matter.