[Resolved]  Airtel Postpaid Services — network coverage & call charges

Dear Representative

I am regular airtel user since 2004. Now I am in Nashik since past two years.
Here in nasik the network provision of airtel is very poor. In the areas of basement and the flats away from road facec very much problem. We always get prblem while conecting to some one.

Also the call trips frequently.While we complaint to the srvice provider they says we will wrk out & the prblem gets slved for 2-3 days and after againg the problem restores to its original position.

We had many interactions but there is no effective action taken regarding the issues.
I am using Mahindra Corporate Plan & all the users @ more than 1000 facing same problem and the service provider is not taking any kind of action.

Please refer below mail.



-----Original Message-----
From: CHIKOTI SREEKANTH G
Sent: Tuesday, September 16, 2008 3:49 PM
To: nodalofficer.[protected]@airtel.in
Cc: amit.[protected]@airtel.in; vishal.[protected]@airtel.in; VINOD P. KENDULE; RAO KIRAN; PANDHARE RAJENDRA; MARATHE NILESH; SONAWANE ASHWIN; PAWAR SANDIP; WAGH AMOL; BHAVSAR HEMANT; CHAUDHARI AMIT; WAGH VAIBHAV-NSK; MAGDUM VAIBHAV; MOHAMMAD TAUQEER ALI
Subject: RE: (Mobile No:=[protected] ) problem in receiving the signal in M&M R&D Nasik (plant-1) Message From <CHIKOTI.[protected]@mahindra.com> FW: Service Request number 17240427 [REF:[protected]] [REF:[protected]]




Dear sir/madam,


I am using Airtel corporate connection of M&M. We are having a problem in receiving the signal in Mahindra & Mahindra R&D, Plant-1 Nasik.

Most of the time the phone is showing emergency mode, if it shows signals also we are not able to connect.

Due to this we are facing lot of problem and displeasure.

As in below mail the problem has been taken to costumer care and area office many times.
But still we have not observed any corrective action in this regard.

Requesting your intervation in this regards and neccesary action ASAP.

Sreekanth chikoti
[protected]
[protected]

-----Original Message-----
From: CHIKOTI SREEKANTH G
Sent: Wednesday, September 10, 2008 1:08 PM
To: 'vishal.[protected]@airtel.in'; 'rajpal.[protected]@airtel.in'
Cc: 'kotwal.[protected]@airtel.in'; 'amit.[protected]@airtel.in'; VINOD P. KENDULE; RAO KIRAN; PANDHARE RAJENDRA; MARATHE NILESH; SONAWANE ASHWIN; PAWAR SANDIP; WAGH AMOL; BHAVSAR HEMANT; CHAUDHARI AMIT; WAGH VAIBHAV-NSK; MAGDUM VAIBHAV; MOHAMMAD TAUQEER ALI
Subject: FW: Service Request number 17240427 RE: (Mobile No:=[protected] ) problem in receiving the signal in M&M R&D Nasik (plant-1) Message From <CHIKOTI.[protected]@mahindra.com> [REF:[protected]] [REF:[protected]]

Dear vishal,


I am using Airtel corporate connection of M&M. We are having a problem in receiving the signal in Mahindra & Mahindra R&D, Plant-1 Nasik.

Most of the time the phone is showing emergency mode, if it shows signals also we are not able to connect.

Due to this we are facing lot of problem and displeasure.

The issues has been taken to costumer care and Amit kotwal(nasik). But necessary action has been taken in this regard

Pl do the needful to solve the problem ASAP.

Regards,
Sreekanth chikoti
[protected]


-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Sunday, June 29, 2008 7:44 AM
To: CHIKOTI SREEKANTH G; CHIKOTI SREEKANTH G
Subject: Re: Service Request number 17240427 RE: (Mobile No:=[protected] ) problem in receiving the signal in M&M R&D Nasik (plant-1) Message From <CHIKOTI.[protected]@mahindra.com> [REF:[protected]] [REF:[protected]]

Dear Mr. Chikote,

Thank you for contacting Airtel.

We understand from your previous interaction dated 25/06/08, you had expressed concern over the network coverage for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.

As per our previous mail, we wish to inform you that despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.

However as per the service request number 17240427, we would like to assure you that our network team is working on improving the services by planning cell sites, throughout the city. The installation of such cell sites would help to improve the radio wave frequency for both indoor and outdoor coverage. The benefits of the same will be perceptible in approximately few days. We request your co-operation till such time.

For further assistance, mail us at [protected]@airtelindia.com or message to 121 (toll free).

We value your association with Airtel.

Warm Regards,

Prabakaran
Customer Care Executive
Bharti Airtel Limited


---- Original Message ----

Dear sir/madam,

As per below mail I have been assured I will reverted bacl by
27/06/20008 still I have not got any communication from you.
As I already stated that we are facing lot of problem in this regard.



Regards
Sreekanth chikoti

-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, June 25, 2008 2:55 PM
To: CHIKOTI SREEKANTH G
Subject: Re: RE: (Mobile No:=[protected] ) problem in receiving the
signal in M&M R&D Nasik (plant-1) Message From
<CHIKOTI.[protected]@mahindra.com> [REF:[protected]] [REF:[protected]]

Dear Mr. Chikote,

Thank you for contacting Airtel.

We understand from your previous interaction about the concern over the
network coverage for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We would like to inform you that your concern has been forwarded to the
respective department.

Kindly quote the Service Request number 17240427 in any future
communication about this request. We would revert to you by 27/06/2008.

Alternatively, you can also know the status of the Service Request
number by dialing *121# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to
121(toll free).

We value your association with Airtel.

Warm Regards,

Ramya
Customer Care Executive
Bharti Airtel Limited.

---- Original Message ----

Requested details

Adreess

Mahindra & Mahindra Ltd
Vehicle engineering department,
R&D Plant-1,
89 MIDC, sathpur, Nashik-422007

Duration : from last 20 days

Type of handset : For all the handsets
Number of signals [0 to 4] : varying from 0-4
Voice quality [Average, Good, Poor] : poor
Wall type [Brick, Concrete] : brick
Area [Basement, in car, Indoor, Outdoor] : indoor
Alternate contact number :[protected]


-----Original Message-----
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Wednesday, June 25, 2008 12:23 PM
To: CHIKOTI SREEKANTH G
Subject: Re: (Mobile No:=[protected] ) problem in receiving the signal in
M&M R&D Nasik (plant-1) Message From <CHIKOTI.[protected]@mahindra.com>
[REF:[protected]]

Dear Mr. Chikote,

Thank you for contacting Airtel.

You have expressed concern over the network coverage for your Airtel
number [protected].

We understand your concern and will work towards resolving the same.

We thank you for bringing your concern to our notice and apologize for
the inconvenience caused in this regard. We are unable to process your
concern as the details furnished are not sufficient for taking necessary
action. Hence we would request you to kindly provide the below details
for further action.

Address
Landmark
Duration of problem
Type of handset
Number of signals [0 to 4]
Voice quality [Average, Good, Poor]
Wall type [Brick, Concrete]
Area [Basement, in car, Indoor, Outdoor]
Alternate contact number

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Warm Regards,

Ramya
Customer Care Executive
Bharti Airtel Limited


---- Original Message ----



Dear srir/madam,



??????????? I am using Airtel corporate connection of M&M. We are having
a
problem in receiving the signal in Mahindra & Mahindra R&D, Plant-1
Nasik.

Most of the time the phone is showing emergency mode, if it shows
signals
also we are not able to connect.

Due to this we are facing lot of problem and displeasure.

Pl do the needful to solve the problem ASAP.



Regards,

Sreekanth chikoti
bolero Vehicke engg,
R&D, M&M Ltd, Nashik.
Mob.no:[protected]






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Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used
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from your system. The views expressed in this E-mail message (including
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The contents of this E-mail (including the contents of the enclosure/(s)
or attachment/(s) if any) are privileged and confidential material of
Mahindra and Mahindra Limited (M&M) and should not be disclosed to, used by
or copied in any manner by anyone other than the intended addressee/(s). If
this E-mail (including the enclosure/(s) or attachment/(s) if any ) has
been received in error, please advise the sender immediately and delete it
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AND Another one complaint is regarding the charges for CUG user.
Airtel is renting Rs.199 & call charges are also 40 paise to local mobile, 80 paise for landline & 1.25 Rs for STD.
While the competetor is offering same @ 150 Rs Rental, 30 paise local mobile, landline 50 pasie & std @ 1p/sec.

Please look into this.

Regards
Vinod