[Resolved] Airtel Postpaid Services — COMPLAINT OF AIRTEL POSTPAID SERVICES WORKER NAMED 'SONIA' [|BAL|Qrc[protected]| | |||
[protected] Forwarded message[protected] From: ashwani birhman <[protected]@gmail.com> Date: Wed, 11 Jul 2012 13:40:21 +0530 Subject: Re: COMPLAINT OF AIRTEL POSTPAID SERVICES WORKER NAMED 'SONI To: [protected]@in.airtel.com number44567108 , kya kaarwahi kiya h aap logo ne ab tak? Aur wo dobara badtameezi kr rhi h ladki jo bill mang rhi thi. Ye number h uska. [protected]. Kuch krogd us ldkh tj baare me ya ni. Ap logo ne dus tjrik ka time diy tha,ab tk kuch b ni kiya. Contact me [protected] On 7/10/12, ashwani birhman <[protected]@gmail.com> wrote: > Service Request > number44567108. You may quote > > On 7/6/12, [protected]@in.airtel.com <[protected]@in.airtel.com> wrote: >> Dear Customer, >> >> Ref: Email dated[protected], raising a concern about the behaviour of >> collection agent towards your airtel mobile number [protected]. >> >> Thank you for your mail to airtel and the opportunity to assist you. >> >> We would like to sincerely apologize for inconvenience caused by our >> collection agent towards outstanding amount. We assure you that your >> feedback will be taken very seriously and will serve as valuable input >> for >> us to improve our processes. >> >> We would like to inform you that your concern has been registered with >> the >> Service Request number44567108. You may quote >> >> this number for all further queries with respect to your request. Our >> team >> would be updating you on the status of your >> >> request by[protected], 04:41 pm. >> >> The time given as per Service Request number is the maximum time taken to >> process your request, however, the same will be >> >> resolved on or before the mentioned date. Hence, we need your >> understanding >> and co-operation until such time. >> >> We hope that we have been able to assist you suitably. >> >> Please do write in for any further assistance. >> >> >> >> Yours Sincerely, >> >> HD Lava >> Customer Care >> Bharti Airtel Limited >> >> >> >> Your response will help us to enhance your experience with Airtel. Please >> click on the link below & provide us your valuable feedback on this >> interaction >> Click here to provide feedback >> https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=EB2C6A97E02267A9ED147F85F1137898EB2F...⇄ >> >> >> >>[protected]Original Message[protected] >> From: [protected]@gmail.com >> To: [protected]@in.airtel.com >> Cc: >> Sent: 06/07/2012 01:03:36 PM >> Subject: complaint of airtel postpaid services worker named 'sonia' >> >> respected sir/mam, this is to inform u that i ashwani kumar had used >> an airtel postpaid number '[protected]', and since i lost my phone, i >> had to deactivate this number. At the time when i lost my number i had >> a bill of something around 1100 or 1200 rupees, i asked the airtel >> postpaid services to stop this number as i have lost it. At that time >> i was told by the services that the number has been stopped and u will >> have to pay the bill as per the date when i lost the number. But later >> when i received the bill, it was unsufficiently of a a vry highly >> raised amount of around 1735 rupees. And also i came to know that my >> number was still in use by someone and it wasn't stopped. I had also >> filed an FIR regarding this. As i didn't pay the bill i received a >> call from airtel services regarding the payment of the bill. i told >> them i will pay the bill if it is being refunded of the amount as per >> the date when i lost the number.the services informed me that the >> needfull will be done and they will dispatch a new bill with the >> deducted amount. nor i received the new bill and i have been called >> several times by the services for the payment of the bill.everytime i >> tell them the problem but the needfull wasn't done. i later received a >> notice regarding the payment of the bill with an additional amount of >> 500 rupees. a few days later i received a call from ur services for >> the bill, the persom whom i've spoken to is MS.SONIA, she used very >> inappropriate language with me, she misbehaved with me. i was called >> from the number "[protected]", she called me a bhikaari, as i refused >> to pay the bill as she was speking really badly with me.2 days before >> i have received the call from the services from the same number foe >> the bill payment,at that time i was outside delhi n i told them that >> as sooon as i reach delhi i will make the payment. but when i was on >> my duty working, she called me again and i told her that i would make >> the payment when i will get home.when i reached home i called on the >> same number, we spoke for several minutes then suddenly she started >> using abusive language calling me abhikaari n all.the call was made at >> the time of 5:49 hrs in the evening. sir/mam i want an apprpopriate >> action against the girl and i want to inform u that i will make the >> bill payment if and only if some action is taken against this girl.as >> soon as i come to know that something is being done as per my >> copmplaint about this girl,i will respectfully pay the bill but until >> then the payment wont be donne and i wlll be filing an FIR against >> this girl and your services if nothing is being done. as a proof i >> have a recording of the conversation we had, i[censored] demand for the proof >> i will attach the recording and u can listen to it that what way of >> speaking to customers ur services have.for futher information >> regarding this u can contact me on this number "[protected]". sir/mam i >> request u to take an immediate action for the complaint, and i want to >> have full information about the girl whom i have spoken to as soon as >> possible. >> This e-mail and any files transmitted with it are for the sole use of the >> intended recipient(s) and may contain confidential and privileged >> information. If you are not the intended recipient, please contact the >> sender by reply e-mail and destroy all copies and the original message. >> Any >> unauthorized review, use, disclosure,dissemination, forwarding, printing >> or >> copying of this email or any action taken in reliance on this e-mail is >> strictly prohibited and may be unlawful. >> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries >> and associated companies(collectively "Bharti Airtel Limited"),are unable >> to >> exercise control or ensure or guarantee the integrity of/overthe contents >> of >> the information contained in e-mail transmissions and further >> acknowledges >> that any views expressed in this message are those of the individual >> sender >> and no binding nature of the message shall be implied or assumed unless >> the >> sender does so expressly with due authority of Bharti Airtel Limited. >> Before >> opening any attachments please check them for viruses and defects. >> >> > Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 1 Comment | |||
Airtel — AIRTEL JO CLASSIFIED
I have not activated Airtel Job Classifide serveice then also I am receving the SMS for 54321 for AIRTEL JOB CLASSIFIDE. Then I call to Custormet care they told me to send sms for deactivation. After doing this also I am receiving the SMS. On Friday[protected] i Had received SMS from AIRTEL that,Thank you for using Airtel Job Classifide service. You have charged Rs. 40 for 41 Days of Service.
I called again in Customer care on the same at 11.00 Clock, for the same, they tld em that you call after 24 hours coz record has not yet updated. In same night again my more Rs. 10 was dedcuted from my balance.
On Staurday I called to customer care, they had taken my comlpaint only for Rs. 10 & given me the complaint No.[protected] & told me that with in 24 hours the same will be added in ur balance. But till now Today is[protected] afternoon the balance was not yet credited in my A/C..
I request you to kindly look in to the same & Refund me the Rs. 50