[Resolved]  Airtel Postpaid — someone is using mobile number canceled by me

Address:

Mumbai Suburban, Maharashtra

SOMEONE USING MOBILE NUMBER CANCELED BY ME

I, Srirama Sarma Kothuri, took the Airtel mobile connection [protected] may be in 2006. But cancelled the same 2 years back by filling a form at Airtel Relationship center Franchisee PVS Herbals , Vashi Navi Mumbai. But Airtel center did not provide me the request number at that time ( I do not have details of the same). Because I have given for cancellation, next day I destroyed the SIM card . After one year , I used get calls from airtel that I have to pay Rs1350 and even sent people to home for payment. In order to avoid further embarrassment , I paid Rs 1350 at Airtel Relastionship center Franchisee PVS Herbals , Vashi Navi Mumbai. ( concerned persons Mr. Suresh / Mr. Sarvajit) and told them to cancel it immediately. They gave me receipt # 15116 Dt 22-Jan-2011 for Rs 1350 /- and raised request for cancellation # 35417856. Even after that also, today I have received phone call from Airtel office stating that I have to pay pending amount. It is really frustrating and shows the bad quality of services from Airtel.

On 18-Jun-2011 late evening, I talked to many customer care executives through 121 service . But they have not registered a compliant and advised me to send compliant to the above mentioned e-mail address. Very pathetic situation.

After I spoke to your customer care executive I came to know that it was activated, after getting confirmation to SMS sent by you to the mobile number [protected]. This number never belonged to me. It looks like that the person in your Airtel Relation ship Center franchisee center (PVS Herbals , Vashi, Navi Mumbai) who made / created the request number intentionally played a foul play and took the advantage. When I destroyed my SIM 2 years back , how he got the SIM and used it. Even with in 2 days of my request for cancellation, on 24- Jan-2011 GPRS was activated and limit extended from Rs 1800 to Rs 3000 in Apr-2011.


Today I visited your ARC at Vashi, and talked to Airtel executive over 888. Here also they are not interested to entertain me and not registered any compliant . Simply washed off their hand by giving nodal officers e-mail address.I came to know that , connection activated, when they contacted me on cell # [protected]. But the same SIM card was destroyed by me two years back. I do not know how come they contacted. What 121 person informed and what 888 person informed , both are contradictory. One says confirmed through SMS and another says responded to call on [protected]. It is horrifying to hear that, billing e-mail address is [protected]@yahoo.com. I never have this type of e-mail address and it never belonged to me.


I do not know what the hell is going on.The way it is happening looks like that big scam is going on. There is someone's hand within AIRTEL.

Please confirm per return that number is canceled forever, I need have to pay anything. Other wise I will give legal notice and also go to consumer court. I want your immediate action and confirmation per return.

Yours unfortunate customer
Srirama Kothuri
[protected]