Airtel Postpaid — very Bad commitment about waiver

Address:

Mumbai City, Maharashtra

I have been using Airtel postpaid connection for last 7 months earlier prepaid. From month one have been paying the bill regularly. I wanted to switch the netwrk operator but Airtel refused as i need to clear the billed amount. On the month of Feb 3 2012 i got MSG from Airtel saying need to pay rupees 1900/-. I went and paid the amount thinking that i pa. Now on 6th of Feb 2012 i got another msg from Airtel that i need to pay rupess 2500/- this is worst worst of all communication provider very bad. The customer support for Airtel is very pathetic. when i called the cust support he had no answer for the question that i asked " why wasn't your system updated when i paid the amount 1900/- and wht amount is this 2500/-....put the call on hold for 10 mins. when i also decided to pay the 2500/- so for getting in prepaid in the same monthe when visited the gallery they told dat i have to pay Rupess 6500/- the total amount to get rid out of postpaid to prepaid.....when i refuse to pay. i kept getting the call and sms. when finally out of irritation when i answered the call and the complete payment the customer support (Iqbal - [protected]) said " sir your total amount that you need to pay is 8200/-..look at the increasing amount. I refused to pay now the support guys said we will give you a "WAIVER OF 2200/- BUT KINDLY PAY THE REMAINING AMOUNT 6500 AND YOU GET YOUR NUMBER CONVERTED TO PREPAID. The very next day i paid the the amount 6500/- in the gallery. He further said " After one week you come to the Gallery for the conversion to prepaid....but i went after 1 month. The shop guys said sir our system is not updated with the waiver details we can proceed with your prepaid details please pay ruppees 2200. This really made me go crazy and made me fell how worstttttttttttttttttttttttttttttt and worsttttttttttttttttttttt is Airtel support. From the gallery when i called the customer care guy iqbal on the same number he said am santosh here. Now just i spoke about my case...he said "siirrrr...we will updated it and you will get it done and disconnected the call......a worst pathetic communication and very bad behavior. Now the Shop guys called the retention team (Siddesh sr.agent)so that i could speak with them.....i had to explain again the whole scenario....he simply said sir we can give waiver of just 500 rupees not 2200 please do not worry we have taken this case seriously and will speak with agent who assured you the waiver of 2200 and will call you in nxt 48 hrs". To be honest to didnt even take the number of the retention guy siddesh hoping he will call......but he didnt call. Please lOOK into this case. Very bad AIRTEL...shame on your service.