[Resolved]  Airtel Postpaid — Wrong information and activation of services

AIRTEL-POST PAID — Providing wrong information

i have taken a new airtel postpaid connection. i was told by sms that i neeed to submit a few documents on saturday afternoon and was given 72 hours time. I called them to enquire about my nearest office and they gave me of 1 @ sahara mall (Gurgaon). When i went there i found thatr it was closed for renovation.
Then i called their customer executive and asked for another address. Since i am new in Gurgaon i am not really aware of all the places. Anyway after calling about 3 contact center maangers 1 finally gave me the address for another office and assured me that it would be open by 9:30 A.M. When i managed to reach there after daring the rain i found it closed. So within 72 hours i amde two attempts to submit my documents and failed to do so not to mention the harassment i had to go through in a new place. Now my connection would be discontinued.
I must say the service provided by Airtel is grossly unaccptable and lousy. I think they should stop spending on filmstars to promote their lousy service and invest in the service itself.

Airtel Postpaid Connection — wrong information

I had a post paid connection. Ms. Diya from Mohali Air-tel Office called and asked for new add on connection. The monthly rent and call charges, she quoted is absolutly wrong and about five time less than actual. Now Company imposed a different rent and call charges. It also added a activation fee of Rs50 on my previous no monthly. The rent Is Rs 200 On add on connection.
I logged a serious complaints against Ms. Diya. But no action was taken so far.
In the last I concluded That AIR TEl is most corrupt and worst company.

Prashant

Airtel Postpaid Connection — Carressment by collection agents

This is to bring to your notice that my wife Mrs Prabha Markandan was having airtel postpaid connection and it had to surrendered in March 2009 as he had to go out of India on official duty.. The bills were fully settled and airtel had confirmed the closure of connection by March 2009. But airtel database records were never updated and the connection still remains in my wifes name and the number has been issued to somebody else (who if called upon says he is using it as a prepaid card).. Past 3 months the outstanding amount is increasing month after month (currently about 5000rs) and there is continous carrressment calls (using abusive language) from collection agents.. When called upon customer care last month, they informed that system was not updated and the problem will be rectified.. but so far no action is taken from airtel side and unnecessarily we are subject to abuse.. The connection subject to the issue is [protected]. Please do the needful.

Airtel Postpaid Connection — wrong information

I, avikalp sharma using airtel number since last 5yrs.recently i took airtel services on my blackberry mobile phone .i took RS 249 rental plan in which they told me that there is no extra charge apart from Rs 249 nd u can do internet surfing in this plan without any extra cost.but last month i got my mobile bill they r chargeing Rs 1400 for that servics apart from Rs 249.I m ready pay my bill amount except RS 1400 .
kindly do needfull

Regrds
Avikalp Sharma

AIRTEL POSTPAID ISSUE — WRONG INFORMATION

HI SIR ,
THIS IS ANKIT JHA . I HAVE JUST PURCHASED MY AIRTEL POSTPAID SIM ON MONDAY AND IT GOT ACTIVATED ON THIS MORNING THAT IS TODAY
MY ISSUE IS AT THE TIME OF BUYING MY CONNECTION I WAS INFORMED THAT MY AIRTEL TO STD CHARGES WILL BE 0.50/MINUTE BUT AFTER MY SIM GOT ACTIVATED I CHECKED MY PLAN
MY PLAN WHICH WAS GIVEN WAS 149/MONTH IT IS THE SAME PLAN BUT THE CALL CHARGES NOW FOR STD FOR WHICH I RECEIVED THE MSG IS 1RS/MINUTE
AND THIS IS NOT DONE .
MY NUMBER WHICH IS HAVE FOR MY CONNECTION IS [protected]
I WANT U TO LOOK INTO THE MATTER ...

WITH REGARDS
ANKIT JHA
PUNE ,MAHARASHTRA

My phone number is [protected]

Namaste Pavani,

This is to inform you that your concern listed on 11 March. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Namaste Pavani,

We would like to inform you that your concern listed 11 Mar. 2013, has been resolved. Should you have any queries please contact airtel customer service at [protected]@in.airtel.com.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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