[Resolved]  Airtel Prepaid — 1p per second billing

Address:Bangalore, Karnataka

I have 1p per second (local and std) active on my aritel prepaid connection. But I never bothered to look if I was being charged correctly, thinking that Airtel serves its customers very well.

But today i realized that this is not the case. They are charging more. I had called nearly 4-5 seconds (local call to one of my friend) , and I was charged nearly 19 paise. That means from the day I had opted for the 1p per second thing, I have been charged wrong.

I dont want to change my number, so I have to stick to Aritel. So I have no other choice. But I thought to post this here, so that other customers are aware of the practice Aritel follows. So be careful, and check on the charges being deducted after you call.

Regards,
One very unsatisfied Airtel customer.
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Aug 13, 2020
Complaint marked as Resolved 
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Ya Same thing Happened with me when I was on Roaming and I got SMS from AIRTEL regarding ROAMING PACK 43 RS and I activated the same in my SIM in that SMS it's not mentioned that your existing plan will be discontinue so My friends plan is discontinued and AIRTEL Charging me higher charges and authority not able to give me in written about this. Since I am a very old customer since 5 years I am using same still they are not listening my complain.
And they are saying that it's mentioned in that as a 1 year validity as I checked my SMS 2-3 nothing has been mentioned means Airtel Misguiding it's customers regarding it's offers.

So is there any way to launch a complain in Consumer Forum as well as in TRAI regarding this misguiding.

Thanks,
Abhinay.
Still there is no reply from Airtel Regarding this.

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