[Resolved]  Airtel Prepaid — to close mobile office service no [protected]

Hi,
This is regarding your mobile office service i just purched a prepaid connection (no:-[protected])for only internet purpose this is the first exprience with airtel services.
1) Mobile office activated on 11th dec 08 and same want to disconnect on 13th dec 08 due i will be not in coverage for 2days.
2) for same i had sent msg on 55696 as "UNMO" and it was not working as i spent 21/-rs for same
3)your call center staff verifing all details but after hering my problem either giving wrong information which is not working or they are cutting line
4) one of your call centre staff (Ms Shalini) talk nicely and given me conformation that she will sent e mail to the concern department and this service will get deactivated with in 48Hrs and she will requst for non cutting charges of same from my balance
5) today is 17th dec 08 still service is continue and cutting of my balance is also continue

so would like to request to discontinue the service and adjust my balance at earlyest so my first exprience would be nice and i can consider your service as customer oriented and if possible pls provide me any area mgr of gujarat or any customer relastion officer no so i can contect them for further any complain

thanking you
jigar mehta