[Resolved] Airtel Prepaid — Airtel Prepaid - Budget Plan 25 to Talk more | |
Hi, I am using Airtel prepaid connection for more than 3 years. And initially i was using the Talk more plan. I changed my plan to Budget 25 plan and started using it. Its around 2 years since i changed my plan. I want to convert my plan back to Talkmore. I called customer care for plan change they asked me to send TM to 404 and i did the same. I recieved a message saying the plan cannot be converted. Again i called customer care and asked what was the problem. They informed me that i need to convert it first to Budget plan then the next month i can convert to talkmore. So i send BUD to 404. Again the same message the plan cannot be converted. I was literally irritated and called customer care 121 they asked to post complaint by dialing 198 . It got connected to the complaint section and while on the call it got disconnected. And the next time when i dialled 198. The voice message "please dial 121 for more information". So i called 121 here also the same voice message "please dial 121 for more information". Is it the way the customer care which is not useful for the customer... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
1 Comment | |
Comments
aitels call rates r very high than other mo plese make it low for us . also msg rates
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