[Resolved] Airtel / Prepaid — Unwarranted hike in International Roaming Charges | |
Until recently Airtel (Tamilnadu) was charging Rs50/- per minute during International Roaming for Incoming calls and is now charging Rs100/- per minute without making any intimation to the customers. Also Airtel was charging Rs15/ per message sent on International Roaming and now charging Rs25/. This is against the TRAI regulations. I wish Airtel should be customer friendly to avoid losing subscribers Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
6 Comments | |
Comments
Please unsubscribe me from the igmobi.com & refund all the unauthorised charges that you have made to my mobile bill.
Please refund the charges made to my mobile and unsubscribe me from this service. I have'nt subscribed to these services at all.
Airtel / Prepaid — Delay and inconvenience in activating my prepaid number
Dear Sir,My Pre-Paid mobile connection ([protected] which is almost two and half yrs old) has been temporarily deactivated from Monday 04th jan 2010, inspite of having sufficient balance and vailidity. When I enquired with the customer care they have suggested that you need to submit the ducuments ( Identity card , address proof & a photograph) to any of the Airtel Gallery to get it reactivated.
I have submitted the necessary documents at Ghatkopar Airtel gallery on Thursday 07th Jan 2010 ( Submitted form serial no. 6028097). They have promised that the number will be re-activated within 24 hours.They have not provided me any contact number to get update of compalaint status. The nearest Gallery is more than 6kms away from my residance and I can not go regularily to know the status of my complaint. When my number was not reactivated even after a week I have revisited the same Ghatkopar gallery on 13th Jan 2010 where they have told me that your documents have been sent and also been accepted and they can not do more than that. I have again contacted to customer care which has suggested me that I should again subit the document and repeat the process to get my prepaid number reactivated.
I am really frustrated and do not want to submit the document again as the gallery people are saying that its already submitted and accepted. In the whole process I have wasted my quite a bit time, money and most important feeling frstated with their services. For last 2 weeks i am not able to use my number and missed so many critically important calls.
Please do the needful to resolve this.
Best Regards,
Neelseh
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AirTel — Unwarranted charges
I am being charged RS 10, three times a day for a service that my wife and I haven't subscribed for to our mobile nos [protected] & [protected]. I want these messages to stop coming to me immediately and a refund on the charges made so far.