[Resolved]  Airtel / Prepaid — Activation Of a service in a cheating manner

Dear Sir,
I received one SMS from 543211 on 29.05.09 at 16:47 pasted below.
(You will be activated on Hello Tunes soon. The selection Govind Bolo Hari Gopal Bolo copied from [protected] has been set as your Hello Tune)
I immediately called 121-9 and asked to the executive on duty that how come it happened. He told me that I have pressed the (*) star button to copy & fixed the Tune and disconnected.
It is totally neglection of the customer on the part of the customer care executive.
I immediately called again. The executive on duty after hearing told me to wait and replied after a short while that He is taking my complaint and I will get the reply on 02.05.09 by 12pm.
I asked for the complaint no. He told that I would get after some time through SMS. But no SMS has come so far.
It is true that I dialed that no. I heard one ring, but just after that my Ph. became silent. I tried to disconnect but could not. After 4 – 5 presses it gone disconnected, now I am realizing that some one was busy in cheating at that time. More over when my phone is silent I do not know what is happening to it, why I will press *, as per you man’s statement.
It clearly indicates that when my phone was in silent mode and my call was continue, some one cheating me on the bases of the company’s secrete policy or if not so then the commission based working personal for his little gain.
But either way it is the responsibility of the Airtel it self.
Again I received 2 SMSs pasted below at 17:41
1. (Congratulations on Starting Hello Tunes (HT). You will be charged Rs.30/month towards subscription charges. Stop HT by calling[protected] toll-free. )
2. (Your Hello Tune has been changed to Govind Bolo Hari Gop. You have been charged Rs.15. Listen to your favourite fullsongs, call 543213(TollFree)
This shows that 45/- Rs. have been deducted from my hard earned money.
Secondly, for last few days I was getting several calls per day regarding the same activation. Most of the times I did not even lifted those calls. Records are with you. I SMS complaint to 121.They asked me SMS DND. I did the same. In reply I received the SMS that the service is not available at the moment. I did the again next day, but the reply was the same. I called 121-9 and had a detailed conversation. The executive on duty activated it manually for witch I received SMS also. It in my inbox. I.e.
(Your reference number for registering on NDNC is W[protected]. All promotional communication to your Airtel Number [protected] should stop with in 45 days from now)
So, why 45 days, when you have to deduct the money for a service activation you do it immediately, otherwise DND service activation requires 45 days. These 45-day you require cheating the person. When I had applied for DND already, why I will activate this service.
Please deactivate this service immediately and refund my money. And what action you are going to take against the culprit, so it should not happen again.
cksharma

i have deactivated the service message from Airtel, but they continue to send those message to my mobile, Once a time i open the service message they cahrged me 99Rs, when i ask about to the customer care they didnt response it,

Please take action aginst them ...

voice calls are not enough to make money for phone company these days - so pushing value added (their words) services!