[Resolved] Airtel Prepaid — Disconnected the Service | |
Hi, I am using the Airtel prepaid connection from past 5 years. On Saturday, 13/6/2009 one person called me up and said that, i[censored] want to continue with the same connection, , you need to submit some documents like Address Proof and ID Proof for verification purpose. He also mentioned that, he will send a Person near my home/office premises on Monday. But, nobody turned up. Even I tried to call the same number, it was not answerable and switched off sometimes. On Wednesday, 17/06/09 by 2 PM, I recieved an SMS Saying outgoing will be barred. I immediately called up the Airtel Customer care(121) and mentioned the same. He said that, you nee to submit the documents at any near by Airtel Relationship Centre immediately. As my office is in Whitefioled, bangalore and there is no near by Airtel centre, he told, will extend the time till Saturday or at least tomorrow morning. But, immediately after I disconnect the call with them, all my Incoming as well as Outgoing calls were barred. Even I m unable to call Cust care also. If the SMS Says outgoing will be barred then "Why Incoming is also barred". I had a meeting with US Client on the same day evening. I mailed them in the same day morning to conference me on the same number. But, all these made me not attend the meeting and many things happened in my office. And also the recorded voice message says " The Airtel Customer has barred the calls ", Is that right ? Did I do barring or did Airtel done it ? Finally, on Friday I had all these discussion with the Airtel Relation ship centre in Banashankari 3rd Stage, Bangalore centre and I Submitted all my supporting documents also. And, they told within 48 hours your connection will get activated. It happened Sturday, sunday, monday, tuesday, still not done. When called up Cust care from some other mobile they are saying Saturday and sunday are not working Days. Will they do Activate my connction ??? Again Regards, Ravi N Rao Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
3 Comments | |
Comments
Mailed you the same.
Reply
I walked down to Banashankari 3rd Stage Centre again on Wednesday. The centre itswelf was not open. I waited for long long time and just returned to my office. Next time, when I called Customer Care, they are saying "NOT RECEIVED THE DOCUMENT PROOF". which I submitted a week ago. Whats really going on, I don;'t know. I have to follow up you guys, whether you are doing work or not. But, no communication happening from your side, which is very worst
finally, after a lot of follow ups with the Airtel people yesterday and reminding them by giving a lot of calls, my service was activated, which is worst than ever expected. I missed out a lot of SMS's and incoming calls which I was expecting, in the last 15 days, becoz o[censored]navailability of your service. Sending a courier/post in bangalore will take maximum of 1 day service. but, After i submitted the documents, i have to follow up on the same to re-send the doucments to reach to the Head Office. If, I didnot followed means, then still there was a delay in service...
42%
Complaints
54505
Pending
0
Resolved
21959
View all 54505 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information