Airtel Prepaid — provided services not asked for

Airtel Prepaid — service not provided

I purchased a prepaid SIM no.[protected]mobile no.[protected]). At the time of purchase I had submitted all requisite documents including a copy of my driving licence. However, service on this mobile no. was suddenly stopped without any information/notice.This shows callousness on the part of airtel staff besides being deficiency in service. The service should be resumed or else my balance amount be refunded.

Dear Sir,

My Cell No. [protected] is miss today evenig so please disconent this [protected]

Thanks & Regards

sumit

Airtel Prepaid Mobile Connection — CHARGING FOR SERVICES NOT ASKED FOR

DEAR SIR,
1. THE COMPANY HAS BEEN CHARGING FOR SOME SERVICE CALLED GAMES CLUB WHICH I NEVER SUBSCRIBED FOR.

2. FUTHER TO THIS WHEN I CALLED UP THE CUSTOMER CARE , THEY ARE VERY RUDE AND SAY THAT 'YOU MUST HAVE SUBSCRIBED FOR THE SAME.

3. MEANWHILE THEY CHARGE FOR THE SAME PRODUCT AGAIN AND AGAIN ...IE; THE ONE WHICH I NEVER SUBSCRIBED.

4. THEY HAVE CHARGED ME Rs 10/- FOUR TIMES WITHOUT ME SUBSCRIBING TO THEIR SERVICE AND THAT TOO AFTER MY LODGING THE COMPLAINT WITH THEIR CUSTOMER CARE.

5. THE COMPANY IS AWARE THAT NO ONE WILL COMPLAINT FOR A SMALL SUM SUCH AS Rs 10/-, BUT HERE THEY MUST BE DUPING 100s OF CUSTOMERS LIKE THIS.

6. THIS ACT MAKE THE CUSTOMER FEEL LIKE A FOOL....... CAN SOMETHING BE DONE.!!

Airtel prepaid mobile — Charging for services never asked for

Regarding: Airtel Prepaid Mobile No : [protected]

1. I became a subscriber in end of February 2010. This connection I had taken largely for use on Twitter.
2. My first charge was around Rs 200. I did tweet several times, but otherwise kept the phone turned off most of the time. My last two charges were for Rs 200 (on[protected] and Rs[protected] and they finished rather quickly without my having done much tweeting.
3. On[protected], when I turned the phone on after a long time, I received an SMS informing to the effect that "some Friendship Chat service has been renewed @ Rs 30 per month and that my balance was Rs 264. I was shocked.
4. I had never asked for any services. When I contacted customer service, I found out that I was being charged for two or three services -- don't know for how long -- perhaps for nearly the entire duration that I have had the phone.
5. I called 198 (Airtel) and wanted to speak to some executive; twice after punching numbers as I had been instructed, to be connected to an executive, I got the message that I should check the number I had dialled and call again -- and both these calls were charged for!
6. On[protected], I was able to connect to an executive and complain about what had happened; he transferred me to some senior who had me repeat the whole thing. I also asked him to stop these unasked for services immediately and reverse all the charges they had deducted for the same, within twenty four hours.
7. The time limit I gave Airtel has passed and charges levied (for services not asked for) have not been reversed, nor any message received on action they proposed to take. That is why this step.

Dr Narender K. Sehgal
LL[protected] and Mob: [protected]
[protected] hrs

I saw the above comments from Airtel yesterday. I checked the balance on my prepaid account and found that charges levied hitherto for "unasked services" have still not been reversed. So, the grievance still remains unresolved.

Narender K. Sehgal
[protected]

Airtel — RENEWAL OF SERVICES NOT ASKED FOR

NOW A DAYS AGAIN AIRTEL HAS STARTED SUBSCRIBING SERVICES AUTOMATICALLY IF RESPONSE FROM MY SIDE IS IN NEGAITIVE OR I CALL AT THERE SENT NUMBER FOR UNSUBSCRIBING.