[Resolved] Airtel Prepaid — Prepaid Booster pack | |
Hi, I have airtel prepid connection and has opted for booster Rs.245/- for 3 months(Till 09 Dec 2009). The problem is airtel is beduting Rs. 1 for all the calls I make to airtel (As per booster 10 paise) or other mobiles(As per booster 50 paise). Its been happeing from yestersay and i have lost almost Rs. 50 due to this. I called customer care yesterday and nothing happend and went in wain. Could you please check into this and reply at the earliest. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
WRONG INFORMATION BY AIRTEL CUSTOMER-CARE : CUSTOMER SUFFERS
I talked to Airtel c.c (customer care) on 26th dec 2010 regarding the information of message pack and the information received to me by them was “make a recharge of Rs.11 and get 100 local + national outgoing sms daily with a deduction of Re1 for the 1st outgoing sms daily and the validity is of 30days. I made the recharge of Rs.11 on the same day.
On 9thJan 2011 I made a recharge of Rs.130 of F.T.T. with 15 days validity and the remaining balance on 12th Jan 2011 at around 6:30pm was Rs.70+ . The entire amount of Rs.70+ was deducted on the same day at 7:00pm, when talked to Airtel c.c the reason I got was my validity of sms pack has expired and because of the failure of system the balance was not deducted at the time of messaging
So entire amount deducted collectively. When told to c.c that it’s the fault of your department who gave me the wrong information and if my balance would be deducted at the time of messaging I would hav recharged the message pack again as I ever do. At this my call was disconnected saying that we don’t have the answer so we transfer your call to our senior executive. Same thing happened for the next 4 times the same day. When talked with c.c. 6th time a request was registered reference no. CBDCC [protected]. And was told will get a call back from c.c on 14th Jan2011.
No call back from c.c on 14th & 15th Jan so I called 198 Airtel complain department and again my call was disconnected saying your call is being transferred to our senior executive. I made the 2nd call directing asking for the senior executive and talked to Mr.Aakask who introduced himself as senior supervisor in Airtel, he listen the entire case and concluded that it was a mistake from their side but he could not return my deducted balance and added if I want to get my balance then call to Mr.Manjeet of Airtel nodal office on [protected] or log on to nodaloffice.[protected]@airtel.in
On 17th Jan2011 at 11:00am I made my 1st call on the above no. and talked to Mr.Abhishek and got a response can’t help you now as our system is down so please make a call after 3-4hrs. I made the 2nd call on the same no. at 2:00pm and got the same response from Mr.Abhishek. I made the 3rd call at 5:30pm and this time Mr.Ankit gave the same response to me.
I have been a loyal customer of Airtel for last 5 years, 4 ½ years in pune and using Airtel in Meerut almost for last 6months but what the service am I getting of my loyality could be seen here. All such thing show Airtel has not only changed his logo but also the way to serve his customer for which it was known.
Regards,
PRAWESH KUMAR THAKUR
MOBILE NO. [protected]
I talked to Airtel c.c (customer care) on 26th dec 2010 regarding the information of message pack and the information received to me by them was “make a recharge of Rs.11 and get 100 local + national outgoing sms daily with a deduction of Re1 for the 1st outgoing sms daily and the validity is of 30days. I made the recharge of Rs.11 on the same day.
On 9thJan 2011 I made a recharge of Rs.130 of F.T.T. with 15 days validity and the remaining balance on 12th Jan 2011 at around 6:30pm was Rs.70+ . The entire amount of Rs.70+ was deducted on the same day at 7:00pm, when talked to Airtel c.c the reason I got was my validity of sms pack has expired and because of the failure of system the balance was not deducted at the time of messaging
So entire amount deducted collectively. When told to c.c that it’s the fault of your department who gave me the wrong information and if my balance would be deducted at the time of messaging I would hav recharged the message pack again as I ever do. At this my call was disconnected saying that we don’t have the answer so we transfer your call to our senior executive. Same thing happened for the next 4 times the same day. When talked with c.c. 6th time a request was registered reference no. CBDCC [protected]. And was told will get a call back from c.c on 14th Jan2011.
No call back from c.c on 14th & 15th Jan so I called 198 Airtel complain department and again my call was disconnected saying your call is being transferred to our senior executive. I made the 2nd call directing asking for the senior executive and talked to Mr.Aakask who introduced himself as senior supervisor in Airtel, he listen the entire case and concluded that it was a mistake from their side but he could not return my deducted balance and added if I want to get my balance then call to Mr.Manjeet of Airtel nodal office on [protected] or log on to nodaloffice.[protected]@airtel.in
On 17th Jan2011 at 11:00am I made my 1st call on the above no. and talked to Mr.Abhishek and got a response can’t help you now as our system is down so please make a call after 3-4hrs. I made the 2nd call on the same no. at 2:00pm and got the same response from Mr.Abhishek. I made the 3rd call at 5:30pm and this time Mr.Ankit gave the same response to me.
I have been a loyal customer of Airtel for last 5 years, 4 ½ years in pune and using Airtel in Meerut almost for last 6months but what the service am I getting of my loyality could be seen here. All such thing show Airtel has not only changed his logo but also the way to serve his customer for which it was known.
Regards,
PRAWESH KUMAR THAKUR
MOBILE NO. [protected]
i have recharged my airtel no is [protected] booster pack for 10p 3 months for Rs.195/-
but is was wrongly recharged for Rs.197/- ( this one month 30 min free only for Gulf)
kindly transfer my booster or topup to my balance. pl do the needful. thank u
(Rs.197/- recharge trans ID[protected] dated 11/06/2011 at 11.50 A.M.
but is was wrongly recharged for Rs.197/- ( this one month 30 min free only for Gulf)
kindly transfer my booster or topup to my balance. pl do the needful. thank u
(Rs.197/- recharge trans ID[protected] dated 11/06/2011 at 11.50 A.M.
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I am using Airtel network for past 3 years.I prefer to put Booster Pack for Rs.245.But, those recharge is not accepting for me. So please do the needful for me.My mobile number is [protected]
Thanks& Regards,
R.Janarthanan.