Airtel Prepaid — Want to unsubscribe Airtel mail alert | |
I am Ashish Karekar mob. no. [protected] Want to unsubscribe Airtel mail alert but I always fail to do so. Was this information helpful? | |
2 Comments | |
Comments
Dear Sir
I am using airtel since five years
this is my number [protected]
All the time i have been receiving calls but during the time i dont reply my calls still i am being charged
1 rupee to 2 rupees all the time.
also during the miss call i am being charged for nothing
Kindly look into the matter & take actions immediately
Best Regards
Rakesh
I am using airtel since five years
this is my number [protected]
All the time i have been receiving calls but during the time i dont reply my calls still i am being charged
1 rupee to 2 rupees all the time.
also during the miss call i am being charged for nothing
Kindly look into the matter & take actions immediately
Best Regards
Rakesh
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
I am using Airtel Prepaid number for the past 2 years.
For the last 3 days I have been charged Re.1 for the Jokes Service. (23, 24, 25/Nov/2009)
I had not subscribed for any of the services. When I called up customer care to know about the details, the response from customer case executive was not good.
He told me that, it has been activated through OBD. But I dint accept any service from OBD, usually disconnect whenever i get a OBD call without hearing.
You could think that this case usually happens as subscriber says he has not activated, even if he activated himself.
If I accept that this service is activated through OBD; as per TRAI guidelines dated 4th September 2009, the subscriber cannot be charged unless the operator receives consent from subscriber via telephone/fax/E-mail/SMS.
But no consent was received from me.
I am not giving this complaint because I have lost Rs.3, its because it hurts many low balance subscribers.
Many subscribers get frustated and switch out from Airtel.
Such OBD compliants happens mainly in Caller Tunes.
I need proper explanation on OBD activation and want to know which content provider has charged me.
If possible the my amount can be reimbursed.
I want explanation about the poor response from Call Center Executive.
(I called on 25th Nov 2009 at 11.30 P.M)
Expecting revert ASAP to my mail id naveen.[protected]@hotmail.com.
I can provide the TRAI guidelines document if required.
Once I get the revert, I will disclose my contact details.
Regards,
Naveen