[Resolved] Airtel Prepaid — Customer Care is not contactable

[Resolved] Airtel Prepaid — Customer Care is not contactable

S Savan Vishwakarma from Mumbai, Maharashtra

Dear Sir I became tired of customer support service of Airtel Prepaid. I was subscribed for 2 unwanted pack (1. GameClub, 2. life_pack) which i dint choose to activate and actually I am unable to get benefit of those services/packs evenafter paying Rs 60 for those unwillingly. To deactivate those unwanted packs i called so many times to customer care service 121 but i never be connected to any CC executive then i called to GPRS Helpline Executive at 12118. Although I m pleased to talk them but they are helpless to solve my problem that is to deactivate those unwanted packs permanantly. I am using Airtel only for Mobile Office to utilize internet on my Mobile phone from last 3 years. I request you to pls deactivate all service packs activated on my number and to improve 121 facility. Was this information helpful? No (0) Yes (0)
Aug 14, 2020 Complaint marked as Resolved
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Comments

Anurag Thantharate

from Delhi, Delhi

I am using Airtel Service since 6 years. I was subscribed ( actually Renewed ) for unwanted pack GameClub Subscription which i dint choose to activate and charged Rs. 30 for that. To deactivate these unwanted pack i called so many times to customer care service 121 but i never get a satisfactory reply from executive there. Executive name is Sandeep Sathe ( GPRS helpline Indore Center ). Although I m pleased to talk them but they are helpless to solve my problem that is to deactivate those unwanted packs permanantly. I am using Airtel only for Mobile Office to utilize internet on my Mobile phone from last 7 days.

I request you to pls deactivate this service pack and please not repeat this problem again.