[Resolved] Airtel Prepaid — CHEATING WITH CUSTOMER | |
FROM:- MUKESH KUMAR SINGH AFA, HYDERABAD-43 MOBILE NO: [protected] TO AIRTEL SUB- CHEATING BY AIRTEL ANDHRA PRADESH CIRCLE AND MISS CONDUCT OF AIRTEL PREPAID CUSTOMER SERVICE Sir, 1. I am an Airtel prepaid mobile customer vide mobile no-[protected]. I received a SMS from AIirTel on 11 Nov 09 at 12:26:06 hrs in which they offer a plan to recharge with Rs.94/- and get 100MB day browsing and daily 75MB free for night browsing . Before recharge I confirmed from customer care and got recharge with Rs.94/- on 15 Nov 09, I got 100MB and when I start browsing during night time instead of 75 MB free AirTel deducted 40 MB from my day 100MB day browsing. I contacted customer care in the morning they did not respond to my complaint and disconnected the phone. I tried so many time throughout the day every time either they disconnect or keep me on hold. Sir feel cheated. Again on 18/11/09 I called customer care of Bharati enterprises New Delhi and he promised that your problem will be solved in four hours and your 40MB will be added to your account but result remain nil. Next day I send an email to TRAI and [protected]@Bharati.into solve my problem but nil result.Some reference no from customer care on different days. These reference numbers are- Sl no Reference No Date Remarks 1 [protected] 21 Nov 09 NO RESULT 2 [protected] 20 Nov 09 NO RESULT 3 [protected] 19 Nov 09 NO RESULT 4 [protected] 18 Nov 09 NO RESULT 5 [protected] 18 Nov 09 NO RESULT 6 [protected] 16 Nov 09 NO RESULT 2. On26 Nov 09 on ward I am not able to contact customer care with my phone and morning hrs daily 75 MB free browsing also stopped where as offer is valid up to 14 Dec2009 and my account balance is going in negative Rs-1 daily without any reason. 3. If Airtel is doing cheating of Rs-1 daily in their ten crore customers this is ten crore illegal income of Airtel. 4. No response from Airtel, TRAI and Bharati Enterprises indicate that there is no system to check such operators in the country or they are severally suffering with corruption fever. 5. It is requested that my above said matter will be taken up with concern department of AirTel and disciplinary action may be taken up against so called customer care executives those who misbehaved and disconnected the phone and ignored the customer. With regards, Mukesh. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 7 Comments | |
Comments
yes, its true. all airtel customer care reprasentatives are worest. they dont know any thing, but they are working in that place. they did not respond to our compliants just they chating with girls in customer care.
Reply
Most cheater company
Subject: Daily deduction of Rs 1 (Without any subscription or activation) on mob. no. [protected], [protected] & [protected]
Respected Sir,
I am your old customer. I am having 3 no’s sim cards o[censored]r company seeing AIRTEL is well reputed company. From 1st of Dec. I am having problem with your service. I am facing problem of daily deduction of Rs 1 from my balance without any subscription or activation. On 1 Dec. evening my balance was deducted Rs1 as I didn’t activated any service on my mobile. Immediately I send ‘STOP’ msg to 121, I received msg ‘combo sports’ service is activated on ur mob. which I never activated. Same day evening I discussed this matter with your customer executives senior. He assured me that my balance will be refunded back within four hours which is still not credited & also promised me that u will not find such services again on ur cell. But still it is going ….. & going……. on & my balance is deducting daily Rs1. Today also I talked with your customer executives but satisfactory reply not given by them & disconnecting line while talking.
Same problem happened with my other two mobiles. Without any activation & msgs u are deducting Rs 1 daily which is not tolerable. Daily I have to do same exercise to send messages to stop service. Now I am faded up on ur service. So I kindly request you to stop such services which are autoactivating (regarding this earlier I wrote to nodal officer & company) & refund me early as possible. Details are given below.
Mobile No. Loss ( Rs ) Date
[protected] 3 1st Dec to 4th Dec
[protected] 6 1st Dec to 7th Dec
[protected] 3 1st Dec to 4th Dec
Your co-operation is expected.
Thanking You
H. B. Mhatre
Subject: Daily deduction of Rs 1 (Without any subscription or activation) on mob. no. [protected], [protected] & [protected]
Respected Sir,
I am your old customer. I am having 3 no’s sim cards o[censored]r company seeing AIRTEL is well reputed company. From 1st of Dec. I am having problem with your service. I am facing problem of daily deduction of Rs 1 from my balance without any subscription or activation. On 1 Dec. evening my balance was deducted Rs1 as I didn’t activated any service on my mobile. Immediately I send ‘STOP’ msg to 121, I received msg ‘combo sports’ service is activated on ur mob. which I never activated. Same day evening I discussed this matter with your customer executives senior. He assured me that my balance will be refunded back within four hours which is still not credited & also promised me that u will not find such services again on ur cell. But still it is going ….. & going……. on & my balance is deducting daily Rs1. Today also I talked with your customer executives but satisfactory reply not given by them & disconnecting line while talking.
Same problem happened with my other two mobiles. Without any activation & msgs u are deducting Rs 1 daily which is not tolerable. Daily I have to do same exercise to send messages to stop service. Now I am faded up on ur service. So I kindly request you to stop such services which are autoactivating (regarding this earlier I wrote to nodal officer & company) & refund me early as possible. Details are given below.
Mobile No. Loss ( Rs ) Date
[protected] 3 1st Dec to 4th Dec
[protected] 6 1st Dec to 7th Dec
[protected] 3 1st Dec to 4th Dec
Your co-operation is expected.
Thanking You
H. B. Mhatre
Dear Sir
Liac policy no.[protected] on 06 May 2009 I have send the application toLIC they are not responding.Please Please help me.
S S Phadke
Cell-[protected]
Liac policy no.[protected] on 06 May 2009 I have send the application toLIC they are not responding.Please Please help me.
S S Phadke
Cell-[protected]
Airtel Prepaid — balance negative, no response from customer care
Dear sir/madam,Today morning my balance suddenly went negative and when i tried to contact the customer care there was no response. I find this highly irresponsible on their part. Kindly resolve the matter as soon as possible.
AIRTEL AIRTEL Unwanted deduction of money from account
sir from the last few days the company is deducting my balance for various services for which i have not subscribed. and on calling to the customer care they are not giving any valid reason and proper reason for that. they have yet not returned my balance. n even now also i am getting messages My No: is [protected] I do not want to see such a mischievous acts any more Please . 543211 was the No from which today i.e.[protected] was the message and again immediately a message comes stating that Thanks for activation of hello tunes and if you wanted to deactivate the same a number was mentioned such as[protected] I deactivated the same with the said .[protected] but I have received a message such as YOUR REQUEST FOR DEACTIVATING IS STILL PENDING. I REQUEST THE AIRTEL TO KINDLY CREDIT THE AMOUNT WHICH WAS DEDUCTED FROM MY ACCOUNT AT THE EARLIEST.
[protected] KARNATAKA
sir from the last few days the company is deducting my balance for various services for which i have not subscribed. and on calling to the customer care they are not giving any valid reason and proper reason for that. they have yet not returned my balance. n even now also i am getting messages My No: is [protected] I do not want to see such a mischievous acts any more Please . 543211 was the No from which today i.e.[protected] was the message and again immediately a message comes stating that Thanks for activation of hello tunes and if you wanted to deactivate the same a number was mentioned such as[protected] I deactivated the same with the said .[protected] but I have received a message such as YOUR REQUEST FOR DEACTIVATING IS STILL PENDING. I REQUEST THE AIRTEL TO KINDLY CREDIT THE AMOUNT WHICH WAS DEDUCTED FROM MY ACCOUNT AT THE EARLIEST.
[protected] KARNATAKA
hai sir i will get in sim 26122010i am proceed in correct id proofand photo
your in disconnect this sim card
your in disconnect this sim card
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