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[Resolved]  Airtel Prepaid — depletion of balance

Respected Sir
I am an air tel customer with number [protected], i called customer care for details of my balance depletion due to some service activated on my mobile without my knowledge on 18/12/09, I was not given proper response from the agent Mr Hari
who attended my call. he cut the call without considering my complaint and even didn't tell his full name. This is not the first time that i have been charged for such type of stupid services but every time i called i didn't get any response and every time they blame on me that i had select that service which i never did.And the answer is like Govt. deptt. (kar lo jo karna hai iske alawa)but my query didn't get rectified each time. Now i am fed up from all these kind of things and if this time i will not get any response then i have to disconnect my all air tel connections so please Sir help me and take proper action against the irresponsible agents.

yours Sincerely
vinay mishra
Your Cust o mer
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  5 CommentsShareTweet

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DEBIT OF BALANCE FROM AIRTEL
wrong debit of balance([protected])
DEAR SIRS,

I HAVE BEEN USING THE MENTIONED NUMBER [protected] SINCE LAST 1 YEAR & MORE. BUT SINCE LAST 3-4 DAYS MY ACCOUNT BALANCE HAS BEEN DEBITED WITHOUT ANY USAGE. THE FOLLOWING AMOUNT HAS BEEN DEBITED FROM MY ACCOUNT :

1) FIRST TIME IS 16 DECEMBER AT MORNING 7:55 MY BALANCE WAS 135 NEAR ABOUT DEBIT 41RUP & NEXT DAY 17 DEC 2:00AM 96 R. IN DEBT 27.30 NEXT DAY 18 DEC 8:00AM DEBIT WAS 36:30 AND TODAY MORNING IS DEBIT FROM MY ACCOUNT DEBIT WAS 23:60 BALANCE IS THE SAME SHOWED WAS DEBITED FROM MY ACCOUNT WITHOUT ANY USAGE.





SO IN TOTAL A AMOUNT OF RS 128 HAS BEEN DEBITED FROM MY ACCOUNT WITHOUT ANY USAGE.

SO I REQUEST YOU TO KINDLY CHECK THE ABOVE DETAILS & REVERT BACK MY BALANCES OF THE ABOVE OR ELSE I WILL HAVE TO CHANGE MY CONNECTION.

HOPING FOR A QUICK & POSITIVE RESPONSE FROM YOUR SIDE.

i called customer care for details of my balance depletion due to some service activated on my mobile without my knowledge on 19/12/09, I was not given proper response from the agent Mr. AMIT
who attended my call. he cut the call without considering my complaint and even didn't tell his full name. This is not the first time that i have been charged for such type of stupid services but every time i called i didn't get any response and every time they blame on me that i had select that service which i never did.And the answer is HUM KUCH NAHI JANTE i will not get any response then i have to disconnect my all air tel connections so please Sir help me and take proper action against the irresponsible agents.
THANKING YOU

HAFIFZULLAH SIDDIQUI
[protected]

Airtel — balance deplition

Dear sir
I request you to please do the needful as since the month of september/october 2009 I have not used my mobile no [protected] but today I have checked my balance it is short by around 400 Rs I have talked to the customer care manager Mr Bajaria (if not mistaken )regarding the deplition issue but in the month of october my balance was around 400/- and today when i have checked my balance there is only .20 paise in my account the executive said that I have used some cricket packs which I have never subscribed and the customer care executive is denying to refund the amount hence request you to please do the needful for the same

airtel/prepaid connection — Balance depletion

I took airtel prepaid no [protected] .i am really disappionted with the services being provided ...RATHER NO SERVICE BEING PROVIDED ..... FIRST MY NO. WAS DEACTIVATED NOW MY BALANCE HAS BEEN DEPLETED...I got my no. recharged for 59 on 12 oct 2010 around 7 p.m....but when i checked the balance on 13 oct morning Rs.50 was deducted for no reason....there was no outgoing call ..no service requested from our side but still they deducted the balance .......i want airtel to credit the depleted balance otherwise i am left with no other option to switch to other network

Airtel — balance depletion on prepaid for gprs (when not used)

im using airtel prepaid number is [protected]. the facebook site shows that 0.facebook.com is free on airtel live. i used 0.facebook.com site for 5-10 minutes on 10.03.2011 and my balance was deducted by one rupee so i stopped using it and deleted the settings of airtel live and switched off my phone. next morning i switched the phone on and found 59 rupees deducted from my acount and the balance was zero. on contacting customer care they told me that i have brosed net and some sites which i never did.
they first cheat with facebook (which still shows that facebook is free on airtel) and then deduct the balance for nothing. they are duping the customers.
they refuse to even cooperate
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Dear sir no resolution 6months but still awaiting for a reply

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