[Resolved] Airtel Prepaid — Dedicated Account Balance

38 Reviews
I had recharge my Airtel prepaid Connection with Rs.444. The problem is that The amount is not updated into my regular a/c. I had talked to customer care and they said that try it with *123*5# number. I called and it says that your dedicated a/c balance is Rs.444 and expiry date is 1 month. I haven't opt for any dedicated a/c and never asked for any other a/c.

PLs consider at the earliest.
Complaint marked as Resolved 
dr.asutosh jha 's response, Jun 26, 2015
Complaint comments  37 Comments     Updated: Share0Tweet0Share0



my no. is [protected], and my balance was Rs230 on 29-3-08, it was suddenly becomes zero, my customer care no. is also not working, what should i do??????

AirTel — dedicating bal

i activated without my permisson like a text based wap
what is this i cont understanded about this but i charged about that 10.Rs why this charged

plz repaly me about my problem

Airtel Prepaid No — cut the balence dont know why

My Self is Sirajuddin S/o Late Mr. Noor-uddin R/o H.No: 2248 Naya Mohallah Gali Qasimjan Ballimaran Delhi-110006

My AirTel No: [protected] And My Alt No: [protected]...

Sub: Cut The Balence of My AirTel Account At Any Time I m Receiving The Messages 4m the no of 64611202, 64611010, i have call to customer care of airtel but no resulation from there...

Complant No:[protected][protected][protected]
Also given the reference no: [protected]

kindly do the needfull
warm regrds

Airtel-Prepaid connection — Prepaid balance amount expiry

I wish to bring to your kind notice that I own a mobile phone with airtel-Prepaid connection. I had a balance amount of Approx. Rs.700-00. When I went to a nearby Air tel shop for recharging (bamunimaidan area, Air tel agency shop, Behind East End nursing home, Guwahati), I was told that the connection shall be valid till 3 months even without recahrge. Based on the information, I have for 15 days after completing the recharge period. Recently(after a gap of 15 days from completion of recharge period), when I went to them for recharge, I had noted that the old balance of Rs.700-00 is expired and I was told that the amount is nil.

I was shocked and felt that I have been cheated by Air tel. Immediately, I spoke to 121 and requested them to arrange for the Rs.700-00 of my old balance. I was told that the information provided by their agent is not correct and accordingly the amount shall not be returned.

I feel that I have been cheated by the Air tel and also the people who sit in the shop as they do not know the actual rules and regulations of the company.

Hence, I wish to complaint against the Air tel and the agent (as mentioned above) that they should do the justice to me as I lose Rs.700-00 for none of my fault.

I would also inform that we have been very satisfied with the Air tel's services. In fact, my husband is an extensive user of Air tel. He is also very much annoyed about the behaviour of air tel people.

Please call to my husband's number -post paid- [protected]-O.S.Rao.

Hope that you will do the needful and we have been your esteemed customers.



Airtel — Zero balance on top up in roaming

My ph no. Is [protected]. I had a top up through e-recharge in AP on 25/05/09 but the balance received is Rs.0.00. Please help me out

Airtel Prepaid Connection — Not getting offer

My mobile number is [protected].I got an sms from AL-130 on 100 on 3rd June 2009 at 2:15 pm. The message was "Adipoli offer- Recharge with Rs 100 and get Rs 130 talk time(88.6 + Rs41.3 in 2 working days)+All local calls at 60ps for 1 month.Hurry offer closes on 6th June".
I recharged the same day at 6:30pm.I got 88.66Rs .Translational ID is[protected].I didn't get the balance amount till 5th June.So i contacted customer care on 5th June and they told me to wait till 6th June.My request reference number is [protected]. I again contacted customer care on 6th June and they informed me that they have sent the message to the wrong number and i am not eligible for the offer. My request Reference number is [protected]. Please take serious action against this type of cheating. My email ID is ajimniyas_99@yahoo.com
Dear Sir

Mene ek seva sulk li thi, mukje nahi malim tha ki ye seva sulk ke charged katenge.
Mene bhakti ki seva www.tashan.co.in par se li thi
ab wo Service me Band karvana chahta hu

So Please Request
Ye seva bank ki jaye


Airtel — duped by customer care AHMEDABAD

The customer care of airtel at Ahemadabad is the worst in the country. They will speak hindi or english in full gujrati accent, hang up the phone for long periods so that customer will fed up & disconnect himself.
I had very bad experience, I called them for help regarding recharge coupon they asked the Sr. No. & the
secret code, then he told me that as it is on roaming it cannot be charged later when I tried the same card
on another phone it said the coupon has been used. Actually that hole sold the coupon to someone.
To top it they even refused to give the name of the person who attended my call on that day.
I suggest Airtel to take action against the call centre or simply change it with better one.

AIRTEL - MOBILE PREPAID — Refilling balance showing less calls

Dear Sir,

I have Airtel (Top-up) on my Mobile No.[protected]. Yesterday i.e. 22.9.09 night my top up refilling was showing balance of Rs. 81/- but today I saw it is showing balance Rs. 50/- when I have not made any calls to anyone. Less of Rs. 31/- immediately has been deducted from my top up which I am surprised as to how Airtel Service has resorted to such wrong business practices.

I request AIRTEL to verify the seriousness of the case and restore my Rs. 31/- deducted by you
from my top up.

Hope AIRTEL will take immediate suitable action and avoid such wrong business practices.

Thanking you,

Yours faithfully,

MOBILE : [protected]
MUMBAI-400 071

Airtel — dedicated amount regarding

I am having a cell no [protected] airtel, and I used to recharge with prepaid card, and oflate it was showinga s dedicated amount, what this bloody dedicated we cannot understand, thereby when my regular balance completed I cannot able to use the phone and when I dialled the phone a slongan that you are not having enough balance is heard though I have got sufficient amount in the dedicated thereby I cannot utilise my phone when needy which is very sad thing note and was to able to utilise the phone again when I taken a prepaid card then only both the payment modes have operated. Without enough publicity u r starting new schemes causing inconvenience to the customers and I dont want this dedicated convert the same to regular account immidietely. /////////Sarma emani, D.No78-14-12, Sri Balaji apartments, Syamalanagar, Rajahmundry 533103, A.P.,India
on my mobile come 2 sms RC32 1p/sec so i recharge this skim but this skim r other i call to customer care but not feed back customer care & disconnect to my call so i any have 32Rc topup on my no. & urgently feed back me... my mobile no. [protected]
Same has happened with me strangely I dont even understand what is dedicated account and why am I offered something I never asked for. Are these people trying to dupe customers.For Rs.444 I got balance of 4.44 that was ion the message and rest is added to dedicated account.Strange !!!. This was the message I got.

"RECHARGE SUCESSFULL in[protected] at 03:20 pm.talktime 4.44MRP Rs.444.000. TranID[protected]. "
[protected] rechargetransid[protected]
my no is [protected], even i'm having the same dedicated account problem.
i had recharged another 100 rs and all the money is getting cut from 100 rather than 444.
the problem is its a month validity and is being untouched.

Airtel — Dedicating Money for call to Airtel Customer care


Friends i request u to pls DO NOT go for airtel connections in future, coz they are just making customer fool and dedicating unnecessary charge without given any information about service , and one thing that is noticeable is that is when we call to Airtel Customer Care 121, they are also charging for that. i think they are not favoring to customer .

I Request to you to pls don't GO for Airtel any type of Connections in Future.

Airtel — Recharged with 100 rs and get only 1rs

i m airtel subscriber n my number is [protected](mumbai).....i recharged it with 100rs in rajasthan and got only 1 rupee......CC no 121 & 198 says my no is invalid.....:-O ...and not being connected to customer care.
I have the same problem with 2 numbers, [protected], [protected] Recharged for 200Rs. each. Can you please resolve this ASAP
Even my father is facing the same dedicated amount problem. His number is [protected].

He had recharged his Airtel prepaid Connection with Rs.200. He had tried it with *123*4# number and it says that your dedicated a/c balance is Rs.200 and expiry date is 1 month. He hasn't chosen for any dedicated a/c and even not asked for any other a/c.

PLs do consider and solve as soon as possible.
Guys...even i hv the same problemm...i had recharged my account with rs 200 and i got 250 messages for free(well i was told that)...but whensoever i send a message to someoe...some 0.10 rs get deducted frm my DEDICATED ACCOUNT BALANCE...I just don"t understand this damn thing ...PLEASE HELP :(

AirTel — Dedication in balance

I have Received a message from Airtel about a page the contain s several games from which i can download my Favorite game but i have bot downloaded any game and i had deducted a balance of rs 94 form my mobile .

When i contacted customer care it said that i have purchased several games like code warrior buzz theme Blur Racing From my mobile ( though i have not purchased anything ) .

And When I went to Deactivate my gprs service then it gave me a number ( *567*2# ) to deactivate gprs service but the number activated a gprs plan of rs 18 on my mobile .

When i contacted customer care again then they cut my call 4 times

And in morning i received a message that i have downloaded buzz theme for which they have charged rs 30 to my phone though my phone was switched off and even my sim was out of it .

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    Airtel Prepaid - Dedicated Account Balance