[Resolved] Airtel Prepaid — Non contactable customer care | |
Sir/Mam, I am Swati Agarwal with Airtel mobile number [protected]. This number is not contactable to your customer care numbers like 121, [protected] etc. with the statement “this service is not available on your number” from last few months. When I contacted to your customer care on 25thJanuary’10 through another Airtel mobile number [protected], your customer care executive assure me that this problem will be resolved soon. But when I got no response from your side up to a week I again contact to the customer care & your executive replies me that there is no complaint registered for your mobile number therefore I had again register the same complaint & got complaint number[protected] by your executive. When again I got no response from the company till today I again contact to the customer care number & asked for the above mentioned complaint number, your executive (Ms. Shabina) responds me that no complaint is there on above mentioned complaint number. I hope this mail helps this dis-satisfied customer of your company by tomorrow. Otherwise I will bound to go to the consumer forum against Airtel. Thanking You Yours truly, Swati Agarwal Mob. No. - [protected] E-mail id- swati.[protected]@yahoo.co.in Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 1 Comment | |
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+91 96 6339 5551
+91 11 4266 6500 [Head Office]
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20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
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( A Joint venture of Govt. of India & Govt. o[censored].P.)
Koteshwar Hydro Electric Project
Koteshwar, Tehri-Garhwal(Uttrakhand) - 249 001
Phone- +[protected], 231536, Fax - +[protected], 231369
From:- R S Rawat, Manager, KHEP, Koteshwar date:- 10.03.10
To :- Head, Customer Care, AIRTEL, Patel Nagar, DehraDun
Sub:- Show cause notice for Pathetic service rendered by Airtel
I have a Mobil connection under CUG scheme at Koteshwar, since Feb 2008. The service provided by you is so pathetic that the limit of tolerance have over exceeded. Frequent call drop, deactivation of Roaming facilities, are rampant. Following are some examples.
1) On 31/03/09 the roaming was deactivated where as from 23/03/09 to 29/03/09 the was available during my stay at Delhi.
2) On 16/06/09 the roaming was again deactivated.
3) A plan of Rs 399/- was activated for GPRS & Internet, which was de activated after 15 days, without giving any reason.
4)On 2nd and 3rd March2010, Sri Sanjay Rawat was contacted for redressel of above problem.On this a text massage was send, which I, quote here, ‘ Airtel Roaming has been activated on your Airtel mobil with effect from 03-MAR-10. AIRTEL to AIRTEL Barring has been stopped.’ I fail to understand why I was barred without assigning any reason.
5) Though your signal are available here at Koteshwar, the Mobil keep showing Emergency, which results that neither I can make any call nor I can receive any call.
6) On 5th March, when I again contacted Sri SanjayRawat at around 1300hrs, he asked to switch off my set and again switch on after half an hour, which I did, but the Emergency was still remaining. Under the circumstances I am forced to take the case to consumer court for redressel. Explain why we should continue with your services ?
( R.S.Rawat )
Mobil no:- [protected], [protected]