[Resolved]  Airtel Prepaid — Unnecessary charges for receiving sms

I am Yogesh using airtel prepaid for more than five years. For past few months, I am receiving SMS from unknown numbers(56060,54321,etc) to download pictures,wallpapers,etc. Even though I ignore these type of messages I have been charged without downloading it. Eventhough I disabled service messages to avoid automatic connection of gprs.They send text messages like 'Dear subscriber click below link... to download rubbish things, I have just read it, after sometime I have received SMS ' Thanks for downloading the contents and you have been charged Rs.10,etc'. I have complained in airtel customer care, But they told that 'you have opened the given link so you are charged'. But I din't open any link and they are not refunding any amount for it. Sometimes without subscribing to any daily SMS, they are sending joke SMS daily and they are charging Re.1/sms. For many complaints they are not answering properly. I feel vry bad on it. I am going to disconnect from airtel.Necessary action should be taken to stop this.
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Aug 14, 2020
Complaint marked as Resolved 
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I am using Airtel mobile since 4 years. I found your customer care dept not attending the complaints. recentle for the last two months i complaind to u to stop the AIRTEL RADIO. when i complaind t ur msg informed me that your executive will contact u. since last two months no answer and u are charging me 30 per month unnecesssary. i request u to cancel the programe and refund the amt unnecessary chraged me.

thanking you in advance,
Unnikrishnan Kartha Mob No [protected]
I use Micromax GC360 MOBILE PHONE. Once I recieved an sms reading:
"Your Micromax GC360 doesn't support automatic configuration of services. Please call 121 for more details"
When I called 121 I didn't get any satisfactory answer, When I called you Customer Care Service Provider, he told me to contact nearest Airtel center. But I am unable to go there due to certain reasons
Please explain me in detail about the problem and what is 'AUTOMATIC CONFIGURATIION OF SERVICES" AND WHAT SHOULD I DO TO ALLOW MY MICROMAX GC360 TO ALLOW AUTOMATIC CONFIGURATIONOF SERVICES
PLEASE REPLY ON THIS WEBSITE ONLY AND AN EARLY REPLY WILL OBLIGE ME
THANK YOU

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