I am a Airtel Mobile customer. My number is +[protected]
I have not subscribed to any filmybuzz service, but today I saw a message from 54321 which states -
"Thanks for using filmybuzz subscription service from Airtel. You have been charged Rs. 10. Filmy Buzz and Pics *321*69# From: 54321 10:53pm 14/2/10"
I do not understand how Airtel can automatically subscribe and charge me for Rs.10/-, without taking my permission.
How can a Telcom operator do this? I am planning to file a case against this.
I want this service to be immediately stopped and Airtel to repay back the deducted amount ( Rs.10/-). In future do not want such kind of automatic subscriptions to any such stupid services.
BTW. Interestingly, TRAI site http://www.trai.gov.in/serviceproviderslist.asp mentions that "If you have a complaint about your telephone service, mobile phone service or broadband service, the first step is to call your service provider’s Call Centre on toll free number and obtain the docket number for registration of your complaint. Many complaints can be resolved at this stage.", BUT - interestingly, when I called 121, they mentioned that the call will be charged 50 paisa for the disscussion with customer representative. Though my call in the morning was unsuccessful (due to bad Airtel network), if you have charged 50 paisa for this 121 call, please revert back this money too.
This has also happened to my daughter. She has submitted complaint to [protected]@airtelindia.com
Thanks
-- Padmaja Buzruk Was this information helpful? | 
