[Resolved] Airtel Prepaid — Deduction of VAS package from prepaid [protected] without any request | |
On 7th March '08 at 19:17 hrs I received a message on my mobile no.[protected] "your subscription to VAS PACKGG has been activated and Rs.99 has been charged to your account." I may inform you that I have never opted for such request as I am not aware of such useless packages. Moreover I am using this mobile only for incoming calls and am using it very rarely. My recharged of Rs.100 which gives Rs.76 only last for 3-4 months; then how can I opt for such options. The whole date I am receiving unwanted messages/calls from Air which I immediately delete/cut the line. In this connection I talked to Ms Ritu of Airtel Customer no.121 on 8-3-08 at 11:50 hrs. who told me that this amount of Rs.99 will be revert back to to my account within 48 hrs of time and I will be informed about it. I am sorry to state that even after elapse of 48 hrs of my complaint neither I received any message nor any amount is credited to my account. I therefore request you to kindly get me this refund of Rs.99 immediately and inform me about the action taken. Thanking you Regards Vijay Karwal - Airtel prepaid no.[protected] Was this information helpful? | |
Aug 13, 2020 Complaint marked as Resolved | |
 5 Comments | |
Comments
i have complained it before, by number is [protected], and account get automatically get detected, due to VRS download, , , i have not downloaded anything still account gets automatically get substracted...kindly do the needful
Without my request service messages are sent to [protected]and amounts are deducted from my balance.Why do you send such messages? I do not want this nonesence.I do not want to losemy mony, If this is continued I may have to go to consumer court.
antony.
antony.
Airtel Prepaid — Regular deduction of Rs.10 without any request
My father K V K Nair is having a pepaid connection of Airtel - [protected].For the past 2 months , there have been unwanted deuction of Rs.10 for various services like Bolly spice, Airtel friendz chat, jokes, etc. for whichh no requests have been made. Cummalitively the deductions done so far is Rs. 150/- with none of the services of any use.
When contacted Airtel Customer Care, they unsuscribe the services but do no refund the amount.
Further when we visited Airtel Customer Care at Kalyan on 24.08.2010 , they asked us to contact through Hotline No.999. When contacted them , they also unsubscribed the existing services.
But again on 25.08.2010, there have been deduction of Rs. 10 for VAS Download which was not at all done by us.
I am (Rajeev Goswami) having a pepaid connection of Airtel - [protected].
For the past 1 months, there have been unwanted deuction of Amount for various services like Bolly spice, Airtel friendz chat, jokes, etc. for whichh no requests have been made. Cummalitively the deductions done so far is Rs. 150/- with none of the services of any use.
When contacted Airtel Customer Care, they unsuscribe the services but do no refund the amount.
Further when we visited Airtel Customer Care at Raipur (Lalganga) on 24.08.2010, they also unsubscribed the existing services.
But again on 26.08.2010, there have been deduction of Rs. 02 for VAS Download which was not at all done by us.
For the past 1 months, there have been unwanted deuction of Amount for various services like Bolly spice, Airtel friendz chat, jokes, etc. for whichh no requests have been made. Cummalitively the deductions done so far is Rs. 150/- with none of the services of any use.
When contacted Airtel Customer Care, they unsuscribe the services but do no refund the amount.
Further when we visited Airtel Customer Care at Raipur (Lalganga) on 24.08.2010, they also unsubscribed the existing services.
But again on 26.08.2010, there have been deduction of Rs. 02 for VAS Download which was not at all done by us.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
42%
Complaints
54499
Pending
0
Resolved
21958
View all 54499 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
AIRTEL PRE-PAID CONNECTION — AIRTEL HAS DEDUCTED RS 99 WITHOUT ANY REQUEST
My number is [protected] I live in DELHIyestarday 07 March' 2008, At 7:06:30 pm I received an SMS stating "Dear Customer, your subscription to VAS PACK99 has been activated and Rs.99 has been charged to your account, Thank you, Sender - 543212, massage centre [protected]". but i do not attempted any request to Airtel for subscription any VAS package,firr bhi mere account se bina koi request send kiye Rs.99 deduct ho gaye...this is clearly cheating,Then i asked customer care executive but they have don't satisfied me...Can u suggest me,Now what can i doing for this.