[Resolved] Airtel - Prepaid — Cheated by Airtel | |
I am Veena S. I had to travel abroad and wanted a mobile with international roaming and took a prepaid connection from Airtel. Firstly, Airtel callcentre gave me wrong info that it will work with any mobile instrument but while enquiring for the 3rd time, they said a triband handset is required. In the last miniute I bought it but once I landed abroad, the connection did not work. Prior to departure I had checked with the call centre twice to ensure international roaming is activicated and they confirmed it is. Through a family member I filed a complaint while I was abroad. This was done in early Feb 2008 and on my return I kept following up but never had response from Airtel. They always promised to call me back but never ever called me back. I made a huge issue out of it and they finally told me when I called them that they had some issue and international roaming was not activated for me. I wanted to be compensated for the mobile expenses and the agony of being unreachable in a foreign land and was given the NODAL Officer's mobile number. It is now April and I have still not heared back from Airtel on what happened to my issue. This is so disgusting because I have a postpaid connection with Airtel and they meticulously call for payment of bill but Airtel cannot do the same in response to a customer complaint. They are also charging me late payment fee for my postpaid - how much shall I charge them for what they did with my prepaid? AIRTEL is FRAUD. I wish someone helps me with this mess. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
2 Comments | |
Comments
42%
Complaints
54506
Pending
0
Resolved
21959
View all 54506 Airtel reviews & complaints
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India - 560078
View all Airtel contact information
Airtel - prepaid — Unwanted service piled on and charged
Airtel keeps sending messages of all the 'services' they provide on demand...I keep deleting all of these. However 3-4 days back I got a message that 'Airtel Live' had been activated on my phone, and Rs. 30 were deducted from my Prepaid balance. On calling up their useless so-called 'customer care', I got 2 responses, from Mr Karan in a call centre in Punjab that the service was provided free of charge, and I cd call up another CC no. to find out why the Rs 30 had been deducted. At the other number, Mr Sanjay informed me that I had subscribed to this service in March and hence it was provided at that time and renewed last week!!! I had subscribed to no such service, and this was the first time I received this message!! So much for Airtel "Customer Care". The so-called nodal and appellate customer services of Airtel are also an eyewash.Prepaid customers seem to be an easy target for conning as they can't do anything about the amounts deducted from their accounts! And Airtel specially seems to have perfected this art! I know of other instances also where ringtones, hello tunes have just been dumped onto unsuspecting customers!