[Resolved]  Airtel Prepaid — automatic deduction from balance while making ISD call.

Sir,
I am Airtel prepaid consumer since january 2008, other teleconnection cost more for ISD thats why i took Airtel, i was satisfied, i used to make ISD call to perticular one no., while making call i found that 8-10 times the call receive automatically in 01secs/02secs(Febuary-March), and my balance get deducted from the main balance, i complained twice, thrice, at last they refunded all the balance, in between April 1st week i didnt get such type of problem, but again it happens, now its a regular prosecess, and the call summary is upto 1min.01secs. On 4/5th April i gave complain, the costomer executive says its Friday so its imposible to process the complain after 2days you call we will slove it when i asked why???? they replied as tomorow is Saterday & day after that is Sunday Offfice used to closed these 2days. On Saterday /Sunday also i faced the Same problem. So again i called on 8th April in the first hours but they said system is in procesing call after 15-20mins. then in the 2nd hrs They gave me a complain no. [protected] on dated 8/04/08 & another complain no.[protected] and said within two days you will get ur money back but that doen't happened, again i called them they asked my name & phone number, in proof i gave my deiving lince for indenty proof & my house electric bill for residental proof, but now they refused me to give back my deduced balance, as the Mobile no. doesn't match according to their system, How is it possible ??? if so then where are my documents ?????? again the same problem is arising they are not shorting my problem and not refunding my balance, i want they should refund me the balance which is deducded automaticaly, i want to make complain against this company, Costomer Care executives Named Joti Ranjan Mahapatra, Chandan ku Das, Aradna Sen, Gingyasa, they are not perfect to their commitments, their Senior Excuitive are not avaliable in their office since 4-6hrs as when ever i asked them to talk with their seniors they used to answer me they are not their in office. please if their is any law to then please PLEASE HELP ME!!!
hope that you are not like them. and help me.