[Resolved] Airtel Prepaid — Cannot break from the existing FRIENDS group. | |
Hi, I am a prepaid card holder of airtel prepaid service. My card is a 'Friends' card. With this I can form a group with four other Friends card holders & enjoy a call rate of 10paise/min. You can break from the existing group anytime you want & can form a new group or join another group. I formed my group with my three friends. Some days later(In the month of May) I wanted to break from the group & wanted to join another group. But whenever I tried so I would get a service reply, " You were unable to break from the group." I contacted the Airtel customer care & inormed about the problem numerous times. At first the Customer Care Associate told me that there is a technical problem with the system and numerous other customers were acing the same problem. They further told me that they are unaware as to when the problem will be resolved. They told me to try again & again to break from the group till I succed.However I haven't been able so far to break from the group. Meanwhile I registered a formal complaint with airtel customer care on June 18th 2008 & they assured me that the complaint will be attended soon. But neither have I received any sort of communication rom them nor my problem has been resolved so far. Even today also I tried to break from the group but received the same service reply... Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
4 Comments | |
Comments
Hi, I have a similar but much worse problem. I have been a member of a CUG since 3 years now. Recently i decided to break from this group and form a new one. However when i follwed the procedure, the only message i got was "System is processing your request". Finally i called up Customer Care. In fact I've been calling them for 6 months now. The only reply i get is "We are extremely sorry for the inconvenience. Your problem will be resolved in 24 hours. Our technician will call you in the next 24 hours". I wonder if 24 hours and 6 months are the same!! I think Airtel Customer Service should be renamed to Airtel Customer Harass.
Reply
Exact same problems ... except that i get a message saying
"You were unable to break from the group[113]".
Customer Care people have no clue bout it and so they anything ...
like ...
restart ur phone and try again
try after 24hrs.
am going really mad at it now ...
"You were unable to break from the group[113]".
Customer Care people have no clue bout it and so they anything ...
like ...
restart ur phone and try again
try after 24hrs.
am going really mad at it now ...
Airtel Prepaid — Problem Coming in Breaking the Group
i have friendz sim card but while breaking the group my request is only in pending.No any reply or return msg comes for me.From[protected] i was trying to break group, And also calls to cc but they only says me problem will solve in 12, 24, 48 hrs.But never problem solve.So i request u to plz break my group frm ur side, so afterwards i will create myself group freash.
My number is [protected]
I have used sony ericsion . my cell is missed. Please lock sim card . My cell number is [protected]. Please quick and immediately
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