[Resolved]  Airtel Prepaid — Money disappearing

i too, have the same problem money disappears from the account.i got my prepaid and had app 623 rs in my account.as i had bought an i phon i went to customer care and asked them to make it broadband enabled.the instrument however was not enabled but app 300 or more amount got deducted from my account i went three times to customer care in gk2new delhi and also talked to the nodal personal but no one listens.nothing happens even when u give a written complaint .my i phone is not even working it has some technical defect and now i am on my old instrment or having enjoyed the service. but the boradband charges are deducted without my having requested them for the service.i got an information on my phone that so much amount is deducted but not being tech savy i dont know how to inform them that i dont need the service.finally i was obliged to make another visit to the customer care at gk2 and get the instrument broadband enabled, to my ill luck the i phone after two days service is not functionaland the old instrument is not broadband enabled so my money has been deducted without my request .i got 98 rs recharge for broadband on 26th april as the amount of nearly 300 deducted was not responding to internet. so that unspent amount also has gone the phone no of another nodal officer rings and more amount goes from your account without the nodal officer taking the call .it is so irritating that the nodal officer permanently keeps the phone on waiting and you get to pay for the same three times i have tried to give a call without anybody picking up the phone but charges get deducted.

Airtel Prepaid — Swindling money

Airtel activated Internet services automatically when i upgraded to a new phone and started deducting money without my knowledge. I admit that i was browsing using my home and office wifi networks, but was fraudulently charged for mobile network usage and money deducted automatically.

Talking to customer care was useless and people never understand browsing under wifi network is different from mobile network

finally i have no other option but to move out of Airtel BUT seek intervention to get my money back (willing to lose but not get cheated by fraudulent practices)

Thanks,

U.P.Prem