[Resolved] Airtel Prepaid — Deduct the balance

harish.n

Address:

Udupi, Karnataka

I am working in Saudi Arabia and frequently visit India as well because my family residing in India. For convenient I use my airtel sim within India to communicate with my family. When I return back to Saudi I just use normal phone which has no GPS or 3G services, because reason behind this to keep active I lose 3 Sims previously for not keeping the sim in active mode and I lose currency in the sim and I face so many problems because of loosing those sim specially numbers registered with the bank account.
Now my problem is I lose all the currency around 280 Rs without calling or sending the sms. I don’t know the reason behind that, are they deduct money for receiving sms, I receive missed calls from India as well is it chargeable? Is there any roaming charges applied for put the sim in active mode?
Can anybody help me or answer this

Harish

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Nov 4, 2016

Complaint marked as Resolved

Verified Support

Feb 14, 2013

Airtel Customer Care's response Namaste Harish,

This is to inform you that your concern listed on 13 Feb. 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at [protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Verified Support

Feb 19, 2013

Airtel Customer Care's response Namaste Harish,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33