Airtel Prepaid — deduction of balance instead of having data pack

Address:

Rajasthan

I have recharged my number [protected] on[protected] with 199 rupees for which I got 2gb data for 1 month and I started surfing Internet normally and suddenly I got a message on my phone saying "you have charged 155rs for using 155mb of data" and my account balance which was about 230 rs. Deducted and left just 9 rupees instead of having an active data pack. I got shocked and called your customer care about 4 times but each time they said your problem is noted but they never gave any satisfactory solution. They started to cut the call saying your call is forwarding to senior officials and now if I try calling your customer care my call is not even connecting, they are cutting it without connecting. This is really very bad and disappointing services by airtel.