Airtel Prepaid — No customer service

khajoor

from Gurgaon, Haryana

Address:

Delhi

No matter what option I select from Airtel's IVR, I always get a pre-recorded voice message to dial *121# for Balance related queries. I even get an SMS with the same message afterwards.

If I have a problem with GPRS, I would get the same message to dial *121#.

I got to know from Airtel's relationship center that this is a new method to get rid of prepaid customers.

This is my message to fellow pre-paid customers to be wary and never call IVR for trivial issues, as they'll block you from contacting their customer care reps in the future.

I was able to speak to reps only twice and they blocked me forever, afterwards. I tried all possible ways to contact Airtel to report this issue - 121, 198, 51111 and 12118.

I am not complaining against Airtel as I don't expect anything from an Indian lala type company.

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Comments

mohan goyal

idea to airtel [protected] porat rikavesat30/06/2011 to cnavart 09/07/2011 par nambar activesan abhi tak nhi howa he

khajoor

from Gurgaon, Haryana

actually, all of your emails (airtel guy) were marked as junk and i couldn't see them on time.

no, the issue has not been resolved and until now, no one from airtel has been able to pin point the issue. all of them are clueless and they give me some arbitrary resolution dates.

i was told almost a month back that this issue would get resolved by 7th Aug 2011. i'll just wait for few more days to see what kind of magic airtel is going perform, to alleviate all o[censored]s from this IVR issue!

and there's no way i am going to put my contact number in a public forum!