[Resolved]  Airtel Prepaid — Lack of 3G connectivity

Address:

Pune, Maharashtra

I am a regular prepaid customer of Airtel spending about Rs. 3000 per month on recharges and services. I use an IPhone 5. I always subscribe to the 3G service and usually take an unlimited plan. There is usually 3G available on my telephone number [protected]

On 17th March 2013 I activated a Rs. 655 unlimited plan which is valid for 30 days. This is confirmed by the company as can be seen in the trailing mails. The service worked well for two days and thereafter from 21st March there has been no 3G service on my number. Initially I thought that it was a location issue but there was no 3G in the whole of Pune!

Subsequent to making a complaint I keep getting the same standard email reply. I also get calls from the Customer service agents who ask canned irrelevant questions and give me the same standard replies even though the replies were given earlier with no results.

Lack of service for 7 days on a 30 day plan amounts to a deficiency of 25% and Airtel is not going to extend the service nor refund the advance charge!

Strangely, I received a call from +[protected] on 29th March inquiring about why there was a drop in my usage! Really!! Once again I got the same canned questions and replies and after reminding them that I use an IPhone they still provide settings and procedures for a normal handset!

I would like to point out that I had raised a complaint about lack of 3G services in Calangute Goa in December/January as well.

The company isn't taking this deficiency in service seriously and some action needs to be taken. Accepting and advance payment for a service and not delivering is cheating!