[Resolved]  Airtel Prepaid M - Campus — Change plan without my consent

Date: 8th Sep.2009
Respected Sir,

I Ganesh Bhaskarrao Jadhav residing at Sangamner having your Airtel Mobile M-Campus Plan ( Mobile No.[protected] & [protected]) from Last 1 year.

I have recharge on[protected] for 1 year validity period.

My Campus Plan is given as follows

Airtel M-Campus Member - Calling Charges 10 Paisa per minute for 24 hour 7 days week
Airtel to other Mobile (Except Campus) - Calling Charges 1 Rs. Per minute
Airtel M-Campus Member – SMS Charges 10 Paisa per SMS for 24 Hour
Airtel to other Mobile (Except Campus) - SMS 20 paisa per SMS
Airtel to Other (Except Campus) – STD Charges 2 Rs. Per minute
Airtel to other mobile (Except Campus) – Calling Charges on Saturday & Sunday 50 paisa
per minute for 24 hour
Airtel to other mobile (Except Campus) – SMS charges on Saturday & Sunday 10 paisa per
SMS for 24 hour

But from some days my charges were deducted more than above rate that is calling 25 paisa per minute or 1 Rs. Per minute & 1 Rs. For SMS

I have call to your customer care on[protected].25 PM & talk to your two customer care executive about above problem, they told me that on[protected] my plan is changed & it convert to Friends instead of Campus

I am very surprised that even if I have not given any information or not recharge any new plan then how it converts automatically at your end.

I request you herewith that check at your end how it happen & inform the same. Also convert my plan to campus again & credit my account wrongly excess charges deducted by you from[protected] to till date[protected] app. 20 outgoing calls Rs.40/- to Rs.50/-)

Also note that I want to keep this plan for next year also. Inform the recharge value for 1 year validity period. Also inform the above mentioned same plan I required, is it continued as it is or there is any change ?

I hope you look in this matter immediately & do needful
Awaiting your early reply for the same

Thanking you,

Yours Faithfully,
Ganesh Jadhav
[protected]