[Resolved]  Airtel Prepaid Mobile - Fraud — DEDUCTING BALANCE ILLEGALLY WITHOUT PERMISSION.

Airtel Prepaid Mobile — DEDUCTING BALANCE ILLEGALLY WITHOUT PERMISSION.

EVEN MY BALANCE RS. 30 WAS DEDUCTED FOR CNEWS ALERTS,
WHEN I CALLED CUSTOMER CARE THEY SAID SMS WAS SENT FROM MY SIDE,
I NEVER SENT ANY SMS,

THIS HAPPENED THRICE ON MY MOBILE TILL DATE.


AIRTEL PEOPLE ARE DOING FRAUD IN DEDUCTING BALANCE WITHOUT INTIMATING CUSTOMERS.

THIS IS THE CHEAP WAY OF MAKING MONEY AND ILLEGAL.

I AM BUSY AND DONT HAVE TIME AND I DONT KNOW HOW TO SUE THIS SMALL SCAMS DONE BY AIRTEL PEOPLE.

sir getting unnecessary sms from 55435 no so deactive those sms as it is effecting the balance amout.my name is mohit kumar no.[protected]

This is true. This happens to me many times with differenct VAS without we sending SMS or confirmation. Airtel is doing this fraud knowingly. When you call the Customer care - they are totally irresponsible and horrible. Goverment or Telecom authorities should do something on this. There are so many lakhs o[censored]neducated people using the cell phones. They don't even know that these kind of money is deducted. Is there any way to complain TRAI or some other legal agencies. No point in contacting Airtel.

@Rajvelu : I do agree with you dear but government is also corrupt (2G spectrum), to whom we should say our matters nobody cares Aam Janta.

Complain:
This also happened to me two time at first 30 Rs. and Second time 10 Rs. it is when my SIM is in my pocket and the Airtel people not returning amount balance in my mobile. Two days before one of my friend also told me of deducting 1 Rs. per day from his balance. We have not done any sms to activate any service even not received call in this regard, each time we complaint they say we(consumer) have activated the service.
It is really shameful to the company who is getting large customer day by day and I also listened that many subscribers moved to Airtel in Haryana with number portability service.
But these deducting of balance without any permission is not the right way to make money. Airtel should increase its service and listen to each customer carefully.

I have mailed above matter to above mentioned email id of airtel, let's see the company response.

Airtel User