[Resolved] Airtel Prepaid Mobile No: [protected] — COMPLAINT FOR WRONG DEDUCTION OF AMOUNT FOR THE SERVICES NOT REQUESTED

B N CHETAN

from Bengaluru, Karnataka

Address:

Karnataka

SINCE 12.02.2011 I HAVE BEEN CHARGED BY THE AIRTEL FOR THE SERVICES WHICH ARE NOT REQUESTED BY ME AND I HAVE LODGED WRITTEN COMPLAINT. SO FAR NO ACTION WAS TAKEN BY THEM. I HAVE VISITED THEIR AIRTEL OFFICE IN GANDHINAGAR BUT THE RESPONSE WAS POOR AND THE PROBLEM WAS NOT RESORTED. TODAY AGAIN THEY HAVE DEDUCTED FROM MY PREPAID MOBILE BALANCE A SUM RS.45/- TOWARDS CALLER TUNE WHICH WAS NOT REQUESTED BY ME. SO FAT THE AMOUNT DEDUCTED FROM PREPAID BALANCE WAS MORE THAN RS.300/-. EVEN I CALL ON COMPLAINT NUMBER I HAVE BEEN CHARGED FOR THE CALL AND THEY SAY THEY DONT HAVE ANY FREE COMPLAINT CALLED NUMBER. THE OUTLET PEOPLE ARE ASKING ME TO APPROACH THEIR OFFICE IN BANNERGHATTA ROAD. THEY ARE NOT IN A POSITION TO UNDERSTAND THE CUSTOMER'S PROBLEM AND THE VALUE OF THE CUSTOMERS TIME. THEY ARE CHEATING THE PUBLIC BY PROVIDING THE SERVICES WITHOUT THEIR REQUEST AND DEDUCTING THE AMOUNT FROM THE PREPAID BALANCE WITH THEM ASSUMING THAT THE CUSTOMERS ARE FOOLS. I NEED SPECIFIC ACTION IN THIS REGARD

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Aug 13, 2020

Complaint marked as Resolved

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Suresh Kumar

from Thiruvananthapuram, Kerala

Airtel Prepaid — Wrongly deduct the amount Rs 300/-

Dear Sir /Madam,

Below my compliant to airtel Ltd to this email address
nodal.[protected]@airtel.in,
care.[protected]@airteltelephone.com,
appellate.[protected]@airtel.in,

There is no proper response airtel side

To whom so ever it may concern

An amount of Rs 300.00 has been deducted from my prepaid mobile No:[protected] on 9th Monday 2009. I called up the customer care on same day Morning 5 am; there is no proper response from your side. Again I called up the customer care for 3 times, they said the amount is deducted for the Caller tune songs--. More over the amount is deducted by around 3.30 am early morning; I do not know what's going on with the AIRTEL people and their service. I expect a fast solution to this problem by bringing it to your notice. If you could not, please let me know to whom it should be addressed to.

Waiting for your reply.

Suresh Kumar A
[protected]

On Wed, 11/2/09, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: (Mobile No:=[protected] ) Re:[protected] To whom so ever it may concern SUREK <[protected]@yahoo.co.in> Message From CN=Shabana Mk/OU=CC/OU=TN/OU=BB&TS/OU=Infotel/O=BTVL [REF:[protected]]
To: [protected]@yahoo.co.in
Date: Wednesday, 11 February, 2009, 8:07 PM

Dear Mr. Kumar,
Thank you for contacting Airtel.
We understand from your previous interactions; you had expressed concern overwrong song activation for the mobile number [protected].We understand your concern and will work towards resolving the same.We would like to confirm that your concern has been registered and your servicerequest number for the same is [protected].We would revert to you on or before 17/02/09.Dial *121# (toll free) from your mobile and get instant information for yourPrepaid or Postpaid Account on your Mobile Screen.For further
assistance, mail us at [protected]@airtelindia.com.We value your association with Airtel.
Warm Regards,
Niranjan.R
Customer Care Executive
Bharti Airtel Limited.----
Original Message ----Dear Team, Pl chk n do the needful
RgdsShabana

m.muthukumar

from Chennai, Tamil Nadu

As we are goin shift the home and goin out of statoin ... we like to disconnect our airtel broadband and landline connection[protected]... plz ensure our complaints and disconnect it as soon as possible... we r not responsible for your delay...