Airtel Prepaid Mobile Service — Charges for VAS to which I have not Subscribed | |
We have 2 Airtel prepaid connections. We had NOT subscribed to any VAS services on these numbers. A week ago we started getting 'Though for the Day' SMS messages and each one was charged at Rs 3. I talked to 121 operator and as advised (with a lot of misleading stuff) to send an SMS to 52206 with a text UNS, assuring this will unsubscribe all such services - I did this for both numbers. I also registered the same complaint thru email, and got an email reply asking me to send SMS to 121 with text STOP - I got an acknowledgement that there are no services subscribed to my number. To day I get a different type of VAS (some Movie News to which I have not subsribed) and was charged Rs 3 again. I have again complained by email. Our Mobile Numbers are[protected] and[protected] As we have never subsribed to any services, this is obviously a cheap trick by Airtel to make money. I cannot imagine that a company with such a great number of subscribers will stoop to this level. Was this information helpful? | |
 2 Comments | |
Comments
Dear Customer,
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Robin k
This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).
We assure you that we are committed to resolve the issue to your satisfaction.
Regards,
Robin k
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Airtel Prepaid — VAS charges
My balance is getting deducted for some Vas downloads and some alerts which I have never authorized.Within last 2 months I have lost more than Rs. 200 due to this unauthorized deductions.