Airtel Prepaid Mobile Service — Fraudulent Deduction of Customer Balance | |||
Taking the Prepaid consumers for a ride....deducting cash from Pre paid balance for no rhyme or reason... I got a call from automated call system of Airtel, on picking found it was informing about Hello Tunes, upon disconnection got the message that Rs 2.71 deducted from my Prepaid balance....Upon calling the customer care, the guy from Call Centre was even more trained to defend the fraudulent action of Airtel... He told it was me who dialled a five digit number to avail the service... Despite my saying BIG NO, He insisted it was me who called and the money shall not get refunded... On asking to speak to somebody senior, he kept me on hold and later the call got dropped... I ended up paying another Re 1 for the call to customer care.. The amounts in few Rs do not matter.... but imagine Airtel duping millions of Pre paid customers like this to boost up its ARPU....sadly still of no help... The Bharti Airtel share touched six year low....Dear Mr Sunil Bharti Mittal...such gimmicks will not lead your company anywhere...Finally saara hissab upar toh dena hi padega..... SANDEEP KUMAR GUPTA [protected] Was this information helpful? | |||
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Comments
I am facing the problem of my balance deduction for a "National News" service activated on my mobile. I want to deactivate this service, for this I have sent "STOP" to 121 but the service is still activated on my mobile. My mobile no. is [protected]. Tell me, How can i resolve this problem?
I recharge SMS topup of 95 rs to get 15000 SMS, 500 per day but frm last day my balance duducting i got my balance again but my service of SMS not getting until frm last day so kindlu lookkkkkkkkkkk
Ur compain-lodging-system is so horrible that few consumer will have patience to lodge their complain here. My prepaid balance has often been deducted by unilateral activation o[censored]nsolicited services by ur Bangalore Zone System. My Airtel Prepaid No. is [protected]. I m fed up with ur fraud mechanism. If my deducted amnt. is not restored this month, I will discontinue this SIM for ever in protest. --B.P.Sahu, Retd. RBI Officer(Class-I), Bangalore.
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Airtel Prepaid — Fraud Deductions
I am fed up with the blatant nature of deductions made in my airtel prepaid account. Earlier it was the GPRS thing and now I receive an SMS that money has been deducted for the renewal of some service .. to which i never subscribed in the first place.I have written to nodal officer also but no resolution.
The only reason I am still with Airtel is that I have been using it since 2003 and changing the number is now a problem for me.
In past 5 years I must have lost almost 1000 bucks in various deductions made by Airtel
They are pathetic