[Resolved]  Airtel Prepaid Mobile Service — Mishandling of my document

Address:

Samastipur, Bihar

Sir/Madam,

I Mohammad Ekhalak Akram, S/O Iftakhar Husain, have been using a number [protected] since last eight months under Airtel service as a prepaid customer. I had come to Airtel service from Vodafone service after doing Mobile Number Portability. I had submitted my valid document that is a photocopy of my voter ID card (ID No. BR/17/093/207431), to Airtel office at the time of Number Portability.My number was closed for 48 hours in the month of December 2011. After that on demand from Airtel i once again submitted my same document to the Airtel office, then they restarted the service. On 2nd of March 2012, I lost my SIM card of this number([protected]).The number was closed by customer care service after my request. When i contacted to Airtel office for doing reissue of the same number ([protected]) to me. They are denying to reissue the same number to me because they are claiming that Airtel has no document on this number.

Sir/Madam, My first complain is that How could my number was Ported to Airtel without my document?
My Second complain is that How could Airtel has been giving me service till 2nd of March 2012 without my document?
My third complain is that Where is my document either Airtel is misusing it or has lost it?

I want justice in earliest possible time.

Yours faithfully,

Mohammad Ekhalak Akram

Village- Madhopur Bhual ,
Anchal- Kalyanpur
District- Samastipur
848302