[Resolved]  Airtel Prepaid Mobile Services — Wrongly Charged for SMS to my main account balance.

Address:

Bastar, Chhattisgarh

Name : NARESH SHARMA
Prepaid Mobile No. [protected]



Subject . Wrongly charged for SMS in my main account balance instead of my local night SMS balance Rs. 7 valid upto date 04.01.2012.


With the above subject it is said that on 02.01.2012 I have recharge my mobile with Rs. 30 and I have got Rs. 7 as night Local SMS also. This is for your kind information that when I have send SMS to this Airtel mobile number i.e. [protected], [protected], [protected], [protected], [protected], [protected], [protected] on Dt. 02.01.2012 at 11.25 PM in night for all this message you have charged to my main account balance.

This is for your kind information that I have already Rs. 7 local night SMS in my account but you have charged for this entire message to my main account balance. This is the fault of your system so I request you please check your system and refund of my main account balance of Rs. 12.

My main account balance before deduction is Rs.279.38
My main account balance after duduction is Rs. 267.38

Hence Rs. 12 have been wrongly charged for message.

So I again request you to please check your system why deduction have been made to my main account balance instead of my local night SMS and Rs. 12 which had wrongly charged to my main account will be refund to me as soon as possible.

When I registered this complaint in 198 cannot connect to 198 from mobile.

Awaiting your Reply.

Thanking You
Yours
Naresh Sharma