[Resolved] Airtel - Prepaid Mobile — Caller Tune Deactivation and debited amount

anupammandal

Address:

West Bengal

Hi,

I would like to inform you that, I am having one number ([protected]) which is under Kolkata circle.

Suddenly I have found that caller tune is activated with this number which is never requested by us and I have contacted with customer care and informed by them that INR 60/- has been deducted for this services.

As well as another one service is activated which is never requested and I don’t want to continue.

Also I want to say that I am not interested for this caller tune service and already requested to customer care for deactivation.

Now issue is that, customer care people informed me that, debited amount would not be credit to my account.

But my question is there, why I should not get the amount, when I am not taking this service.

Please refer the below mention complain number which I got from Customer care.

Complain Number: - [protected].
Mobile Number: - [protected]

So I am requesting you please look into this issue.

Waiting for your reply.

Thanks,

Anupam Mandal.

+91-[protected]

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Aug 13, 2020

Complaint marked as Resolved

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dear sir, myself Manoj sharma and My mobile number is [protected].yesterday my mobile number has allready actviated callertune without my permission. please deactivated callertune from my number with imediate effect.otherwise i will complaint other government authorities.

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padma24483

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i m tryin to deactivate my dialertune in the number 121 after sometime the calls gets disconnected pls give the quirys to customer about all your schemes n how to activate n deactivate

arsheya

from Hyderabad, Telangana

hi i have an Complaint that i just want to deactivate my hello tune iam from hyderabad circle my mobile no is [protected] and i tried many times to deactivate my hello tune but i could'nt understand how please i requst please deativate my hello tune

arsheya

from Hyderabad, Telangana

please look into my request and deactivate my hello tune fast

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from Delhi, Delhi

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please look into my request and deactive my hello tune fast.
complaint no[protected]
my no-[protected]

vinayjoseph

from Mumbai, Maharashtra

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Dear Sir / Madam,

I have an Airtel pre-paid mobile service (no. is [protected]). Since last few weeks I'm getting sms's form Ad-54321 stating that I have subscribed / downloaded some games. The sms also informs that certain amount has been deducted from my account. Till now, Rs. 329 has been deducted from my account for this service.

I have not accessed any of their web-sites to subscribe to any games and all this has happened without my consent or knowledge.

Please ensure that this amount is credited back to my pre-paid balance and un-subscribe from this service immediately.

Thanks and regards,
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