[Resolved] Airtel / Prepaid — IVR | |||
This complaint is about IVR service of airtel prepaid mobile. I am user of airtel mobile service from past 1 year my no is. 90040044** (privative) since when i had purchase the sim card till date i get airtel promotion calls from IVR. since we are aware the no. so we disconnect the calls but in airtel the IVR promo. nos change in some period of time so we don't aware of new nos. so we pick the call but IVR is played i disconnect the call without pressing any other key still that service gets activated and balance get deduct from my prepaid a/c so all time we need to call to the Cust. care and they stop the service and gives reversal. But some time they dont accept that service get activated from the not so perfect IVR System and we don't get balance back. My suggestion is that if a mobile service provider use Some nos. to promote their products so customer haves a rights no know the current IVR no. because we unaware the call which are coming and after disconnect the call still services get activated. and about DND Services in todays marketing days we need to get updates from other marketing sites but if we activate the DND all things stop. Only we need latest IVR Nos. when the changed or new Nos. added so we are beware before pick the calls of you not so perfect IVR System. Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Airtel / Prepaid — Deducted amount Rs.347 in two days
My Air-tel Prepaid Number is [protected]Again deducted Rs.149
For your information in my account Rs.522 I have, take this also.
Because yesterday you deducted Rs.198 and today you deducted Rs.149
I don't know whats going on from yesterday please resolve it.
GIVE ME PORT NUMBER I WANT TO SWITCH TO OTHER NETWORK OTHERWISE RESOLVE IT.
*When I called to Customer care that received and without
giving any info suddenly he Disconnect the call.*
Date: 16th Feb 2012
1. Thanks for downloading [protected]@_99_MO Game from Airtel. You
have been charged Rs 99.
2. Thanks for using Pack Purchase subscription service from Airtel.You
have been charged Rs 99.
Date: 17th Feb 2012
1. Thanks for downloading Java Game from Airtel. You have been charged Rs 99.
2. Thank you for subscribing to All Sports Alerts service. You will be
charged Rs.50/month. To stop, visit http://bit.ly/sprtlv (Charges
10p/10kb)
Total: 99 + 99 + 99 + 50 = Rs.347 IN TWO DAYS
I am not a child to play game. I am using GPRS Rs.149 only to check mails
nothing else and always connect with laptop only..
I TOLD YOU TO CANCEL ALL SERVICES WHICH IS UPDATED BY OWN. I DON'T
WANT ANY SERVICE FROM AIR-TEL CANCEL ALL SERVICES..
AND REFUND MY AMOUNT Rs.347 WITHIN 24HRS
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Airtel Prepaid — 50 Rs. deduction
dear sir,i am a airtel customer.my airtel no is [protected] i want to say apply for Rs.22 gprs plan on my no. but this survice not start and Rs.22 deducted from my account balance immediately.after this i complaint the customer careof airtel they said that my problem solved on 21.1.2011 but my problem is not solved and the gprs plan is reactivated after 3 days and my Rs.22 deducted from my account balance. plaese give me my money back.