[Resolved]  Airtel Prepaid — My Friends Plan service Terminated even after extending the validity

Address:

Maharashtra

I have been using Airtel prepaid service from 2007. When I took the card it was friends card.
My validity was supposed to expire on 6th March 2012. So I asked the customer care which is the voucher for extending the validity and my friends plan should be as it is.
So the customer care suggested me to make recharge of Rs 110/- so that my previous plans would be as it is. I have recharged the of Rs 110/- some where on 28th or 29th feb or on 1st or 2nd march, I do not remember the exact date. Also last year in month of April I have made recharge of rs 26/- (call charges 1rs fro 1st call and 40paise later on, friends plan as it is.)

But from 6th march I have been charged 1 Rs for every call I made also in Happy hours (10:00pm to 06:00Am and 3:00pm to 5:00pm) I was charged 1Rs.
Please tell me how my plan got expired even after extending the validity?

I have been using your services from 2007 and you are not providing me any good service. How can I believe that your company belives in customer satisfaction.
You are just trying to fool me and other customer.
I will have to thing to cancel all my service(including DTH, Prepaid and postpaid mobile connections, data card) with Airtel. Even I would recommend my friends and relatives not to take any services of Airtel.

Even the your customer care support do not have manners to talk to customers. They are saying I have not made any recharge in the month of Feb and march nor do I have made any call to other Airtel number for which I have been charged 1Rs instead of 10p. What a bull and lie statement you are making to me.
If you do not want to provide any kind of good services to your new as well as old customers just tell them clearly soory we cannot provide you any service instead of telling such statement and lying to customers.