[Resolved]  Airtel Prepaid — New SIM Activation

Address:

Kanchipuram, Tamil Nadu

I'm Airtel user for past 7years. I bought a new Airtel prepaid connection on 11th Nov '12 and submitted the proofs on the same day. The new SIM got lost on 19th of Nov '12. I called Airtel customer care and they said I can get transfer SIM for the lost new SIM. Delears are not responding properly. There are 4 delears are there in my city(Kanchipuram).

The first dealer(Thirupthi- shop name) said they dont have transfer SIM and ask me to come after two days.

The Second dealer(Sampath - Shop name) said that they dont deal with the SIM provided by other agencies. He said he dont have card with him and told me to come after two hr. I asked for shop phone number to get the details. The guy in the shop keeper didn't gave me the number. He's saying that though people call he wont lift the call. He also saying that you can complain to anywhere and nothing will happen. This is a pure shame on Airtel. In this rate you will loss all your customers soon.

The third dealer(Suriya - Shop name) said they have SIM and it will cost 100Rs for me. When I enquired Airtel Customer car they said charges for lost card is jus 25/-Rs. I called the customer care and gave the phone to the girl in the shop. After hearing wat the airtel people said to them she said there's no SIM. Before attending the call She said SIM there after attending the call she's saying SIM not there. What the heck is this? is this how the dealers cheating customers? Wat Airtel going to do abt it?

The Forth dealer gave me the SIM but he also charged 75/-Rs for that. I got the transfer SIM on 20th NOV '12. Still now my new SIM is not activated.

If I call customer care they are saying pls ask the dealer. When I ask dealer he's saying I done my part and nothing can be done after this. Now whom I should contact for this? How should I proceed further?

What the heck is wrong with Airtel System. I'm planning to change my net work. If Airtel didn;t take any action regarding this I need to change my provider. I had enough with this clowns.

Pls change the procedure like this. Once mobile connection activated, customer can pay the money.

Regards,
Gowrisankar
[protected]