[Resolved] Airtel Prepaid — without reason balance deduction

guddukh86

from Aligarh, Uttar Pradesh

Address:

North East Delhi, Delhi

I AM USING AIRTEL PREPAID NUMBER.
COMPNY ALWAYS DEDUCT MONEY BY SENDING MSG THA YOU ARE GETING FREE OF COST AS A TRAIL.BUT THEY ARE CHARGING AMOUNT FOR THIS
I HAVE COMPLIANT SEVERAL TIMES TO THIS REGARD BUT NOTHING ACTION HAS BEEN TAKEN.

WHEN I WAS IN ROAMING THEY SETED A CRICKET SCORE UPDATE WITHIUT MY PERMISSION AND CHARGING AMOUNT FOR THIS .
I COULD NOT CALL EVEN ON CUSTOMER SERVICE BECAUSE OF ROAMING.

AND THEY DEDUT MY AMOUNT TILL MINUS BALANCE .
EVEN THEY ARE CHARGING IN MINUS BALANCE BEFORE SOME DAYS I HAD 50RS IN MY ACCOUNT BUT I HAVE NOT MADE ANY CALL AND THEY DEDCUT MY WHOLE AMOUNT 3RS PER DAYS WITHOUT ANY REASON.
I WANT PROPER EXPLANATION OF THIS.

SARFRAJ
AIRTEL NO.-[protected]
SENIOR MANAGER
TATA RETAIL ENTERPRISES

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Aug 13, 2020

Complaint marked as Resolved

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GOPI RAM NARULA

from Firozpur, Punjab

I have received a sms i.e. thank you for registering . you have been charged Rs.15/- for Sherry Mann event. call505052 at Rs.2/min on 22nd Jan at 4PM onwards T&C call 505059(tol free)sender 50505 messege centre [protected] on 22 Jan 2011 at 02.02.27 pm. In spite of the fact that I have neither subscribed for the above said service nor I want to subscrib of the above said service. So you a requesed to look into the matter and refund my amount of Rs.15/- deducted on 22.01.2011 on account of above Sheery Mann event. My mobile No. [protected]. my mailing address is GOPI RAM NARULA, H.No.1012B, Narula Cottage, St.No.2, 4th Chowk, Gobind Nagri, Abohar-152116 Punjab India. my email Id is [protected]@gmail.com
an early reply as well as early refund of Rs.15/- is highly solicited.