[Resolved]  Airtel Prepaid — Random Activation of Services

Address:

Patna, Bihar

dear sir

last year i.e. on 14th November,2010, i was using GPRS services on my mobile phone and while checking reservation status on www.indianrail.gov.in (hardly a page of 100-200Kb) i was charged over 60 rupees. When i registered repeated complaints, i was told by the officials that it was being charged for the net surfing only and denied refund of the above mentioned amount. Later after some days i received a message that my subscription of Internet(costing about Rs.60) is about to end. Then i realised that the money which was deducted from my account in november was this amount of which i was unaware and not told about.

Recently today (25th May 2011) i received a message wishing me thanks for subscribing to Airtel TV pack and Rs.75 were deducted from my account without confirming the activation. When i called airtel complaint toll free no. 198 then they told me as i was on roaming thus they cannot entertain my request. They further asked me to call on a certain number in bihar to get my solution(on which i was to be charged at Rs.1.50/min to tell them their fault). Let mention that currently i have Rs. 0.86 left in my account and thus unable to call on this number.

My situations are:
1) in first situation i had not activated the internet connection but charged for it, in place of the charging it on per kb basis.
2) No request for activating the Internet TV was given but it was activated.
3) Why a person in need of help is directed to a phone number that charges his pockets for telling the fault of the operators

I would like the Consumer forum to help me and get me my balance refunded.
I will be highly obliged

Aman Srivastava
cell no. +91 [protected]
Patna