Airtel Prepaid — changed ownership then blocking services

sujit27

from Korba, Chhattisgarh

Address:

Raigarh, Chhattisgarh

Complaint date 3.08.2011 Time 4:25 p.m.
Dear Sir,
I had taken an airtel prepaid mobile connection no. [protected] in my name i.e. Sujit Chowdhury at Raigarh on 11.05.2011 and submitted necessary documents as required. Later on my services got barred twice due to non-verification of address in next two month period. On investigation I found that the connection is released in the name of one Chait Ram. I was surprised and charged the Airtel prepaid dealer how the ownership is changed and asked him to get it rectified. They agreed but again I found on 27.07.2011 that the services to my mobile are blocked. Matter was reported to the concerned dealer and also to the Airtel Sales Officer Mr. Nitin Choubey (mobile no. [protected]) on the same day. They assured that within 2 - 3 days it will be restored. But after a week today i.e. 3.08.2011 the services remain blocked even after regular follow up daily. Please help.

Thanks.

Sujit Chowdhury

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Comments

sujit27

from Korba, Chhattisgarh

10.08.2011

Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Dear Sir,
After continuous follow up with your local representative my SIM has been activated today. But more than Rs. 1580/- unutilized talktime, SMS pack facility, unlimited browsing with blackberry services have vanished.

I feel totally deceived and harassed. Please help to restore all facilities which were got activated after making due payment to Airtel.

Regards,

Sujit Chowdhury

sujit27

from Korba, Chhattisgarh

16.08.2011

Mr. Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Dear Sir,
I am surprised to see your comments dated 12.8.11 that you have not heard anything from me and I have not written to you. Please see my comments dated 10.8.2011 just above your comment which is prior to your comments. Also I have sent mails to you on 10th as well as 11th August 2011, which you have not noticed.

On 12.08.2011 from Airtel (mobile no. [protected]) Ms. Rekha had contacted me at 02:51 p.m. and I had updated her regarding my grievances. Still how do shrug off your responsibilities by saying that I have not contacted you. This is really ridiculous.

Now kindly return Rs. 1580/- unutilized talktime as a credit to my mobile account.

Since the time has elapsed I got my SMS pack charged on my own and will get my blackberry services restored.

Please do the needful without further delay.

Regards,

Sujit Chowdhury