[Resolved]  Airtel Prepaid Services — My Mob.number issued to someone else

Dear Sir / Madam,

I am holding a airtel mobile no. since April' 2007 and my mobile no. is[protected]. This mobile no. has been issued to someone else on 15/03/08 from afternoon i believe. I noticed in the evening that i am not able to call from my mobile and its giving message INACTIVE SIM since that time and till 17/03/08 my mobile no. somebody else was using. I am residing in Raipur, chattisgarh and my mob.no has been issued to someone else in Sivani, M.P. when i called up my no., some body named Ms.Ratnaprabha Soni from Sivani, M.P. picked up the phone and after asking how come this no. is with her she told that she lost her mob. one month back thats why she deactivated her no. and got this no.instead of that. Inspite of saying that this is not her no.they have used my phone during that period. When we called second time on our no. again some gentleman picked up the phone named Manish from Bhopal, M.P. how it is possible? its sounding very suspecious.

When i called up airtel customer care no.somebody attended the call but without any solution he told me that he can not help me regarding this and i have to go to local office on monday. I went today to your local office in Raipur, Amapara, GGD Complex and they have activated my account, but when i have asked for the detail of the calls, which has been made during that period. They had given me that nos. in a plain paper without any endorsement, which doesn't have any sense. When i have spoken to your airtel employee Mr. Rohit Pethkar, prepaid customer in Raipur, so he also denied giving printed report about the made calls and endorsing it.

My main concern is to have that record with me for future reference in case somebody misused the phone. I would like you to go through the matter and give me the detail about those calls and i have all the rights to ask for it. Even for your kind information those calls money has also gone from my balance.

All these problems because of one of the recognised telephone company's mistakes or some employee is misusing your services for his benefit??? Why should i bear this???

Please do the needful asap...otherwise forcefully i have to contact the consumer protection act department.

Above complain has been submitted to airtel complain dept. but there is no action and the person from airtel with whom i have spoken to, is straight way denying, giving anything in writing about the calls made from my phone, when it has been issued to someone else. My main concern is whats the problem in giving the printout of those calls for my record??? I do undersatnd it can happen by mistake, but mistakes can be corrected or solved if they want, but whats the reason in avoiding the whole issue?? Have they given this number somebody purposely to use it for some wrong activities??? all these querries are coming in my mind and its natural.

Please do the needful to stop any wrong activities if its happening or to improve the services.

Thanks and waiting for your reply asap...

Shukla Shishir Sunita.
+[protected]